John Fuhrman's Blog – August 2017 Archive (1)

Whose Tail IS It Anyway?

We've all heard that expression, "The tail is wagging the dog." In retail, that usually means our sales staff is dictating management rather than the other way around. Usually, the fix occurs when new management or a new training process comes in and everyone gets to start on the same page. However, the decision to change process or change personnel is at the dealer level.

Lately, a much larger tail has been dominating the countryside and predicting the end times if we continue as we…

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Added by John Fuhrman on August 11, 2017 at 10:06am — No Comments