Leonard Buchholz's Blog – August 2011 Archive (2)

Exceeding the Expectation

What would a Service Professional do?

A Professional understands their Customers Expectations.

Now this has got to be the easiest “no brainer” post you

have read in years! You would think that every person who works in the Dealership has heard of Customer Service (here’s a little hint: WE ALL DO) and would take the time to understand their Customer expectations. And then try to EXCEED them!

You would think.

And every day in the field at a Dealership there… Continue

Added by Leonard Buchholz on August 26, 2011 at 8:24am — 7 Comments

Was Your Last Month Defined By Two Words?

Was your last month defined by these two words…”If only”?

“If only…”

The Dealer Principal

“If only” I had asked my Managers “What is your plan for

increasing Profit this month?” and held them accountable for their replies.

“If only” I had taken a walk every day and made it my

mission to talk to Sales and Service Customers, introduce myself and say “Is

there anything I can do to help you today while you are here at our

Dealership?”

“If… Continue

Added by Leonard Buchholz on August 3, 2011 at 7:00pm — 3 Comments