Ian Nethercott's Blog – August 2012 Archive (1)
The importance of truly outstanding customer service and a great customer experience.....
Good morning Dealer Elite members and friends,
In my travels I visit hundreds of dealerships as a consultant and sometime as an observer or even as a consumer. Some of the things I see amaze me, some in a good way and some in a bad way. For example I was touring a series of dealership locations over the weekend and I must say that each dealership had a different customer experience.
It was saturday and it was quite warm so I was dressed casually and I visited…
ContinueAdded by Ian Nethercott on August 27, 2012 at 8:32am — No Comments
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