No matter what we do as dealers, there is always one person that takes it upon himself to create a situation that I feel is a form of bulling - customers who threaten to 'Post, blog and Yelp' about their experience at a particular dealership until they get what they want no matter how unreasonable.

We are all very concerned about our ratings in one form or another and a ‘rouge’ customer can be very damaging.  We seem to have very little recourse in these events and…