Recently I’ve come to know a professional football player named, Jacobbi McDaniel. Jacobbi is an undrafted free agent from Florida State University that joined the Cleveland Browns last year. I attended a training camp session last week as his guest in the family and friends tent. I think we can all learn something about car dealerships through this…

Everyone that reads my newsletters or attends the conference call has a common thread. We want to improve. Today we are going to look at what I believe is a common thread for improvement. We must "challenge our normal".



 Everyone has a routine they follow every day in their personal life, as well as corporate.…

Check this out I am being featured in August addition of Service Drive Today!

In this particular article, I am not only talking about how the Service and Sales departments need to work together, but how to get them to achieve this goal at your dealership! #moreproductivity…

Does your Service Manager need a Tune up?

Most Dealers and Managers want sustained performance from fixed operations. Like new filters and spark plugs for your car, the basics of service and parts may need a tune-up from time to time. With processes that improve your customer’s satisfaction and bolster service & parts production, your team can boost and then…