Ken Hite's Blog – September 2016 Archive (1)
Automotive Service Customer Testimonials Speak Volumes
Is your dealership convenient for consumers to conduct business with? Industry wide, the answer is a resounding "no". Service customers wouldn't defect at a rate of 70% plus if your dealership made the consumer experience convenient.
Listed below are numerous customer comments (unedited) from franchise dealers that provide Customer Pick-up & Delivery for service customers (CP/Warranty/Recalls). The highlighted quotes demonstrate how Pick-up & Delivery Service can have a…
ContinueAdded by Ken Hite on September 2, 2016 at 8:58am — No Comments
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