Good afternoon Dealer Elite Members and associates,
I have been noticing a disturbing trend in retail lately and I am sure it is also true in other areas of the workforce as well. As we become more and more connected with Social Media, Smartphones and the internet red flags are popping up everywhere for me.
Everyone is becoming more and more distracted and this means productivity, focus and results are being affected. Of course this is happening when driving in…
ContinueAdded by Ian Nethercott on September 26, 2012 at 6:47pm — No Comments
Added by Ian Nethercott on September 24, 2012 at 8:30am — No Comments
Good morning Dealer Elite Members,
As I travel around North America I have found that dealership staff like customers are convinced that servicing their vehicles at a dealership is more expensive than Hans and Franz, Jiffy lube etc.
The competition has not only convinced our customers they have convinced our staff that we are no longer competitive in the market. This is a huge problem and needs to be dealt with.
Step…
ContinueAdded by Ian Nethercott on September 18, 2012 at 8:31am — No Comments
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