This is the 3rd article in the series Manage Your BDC like a Call Center:

The decision of what type of phone system to secure for your department requires an understanding of the options and features available. This article will present the current options as well as define the reporting needs…

This is the 2nd article in the series Manage Your BDC like a Call Center:

As call volume increases you will find that your basic phone system is quickly becoming a major source of profit leakage. How can you measure profit leakage in a…

This is the 1st article in the series Manage your BDC like a Call Center

Every department needs boundaries so the employees know their responsibilities.  This…