Satisfy Me!

It’s what every customer wants, to be satisfied!  The point became very evident to me one day during a recent business trip. 

On my way to visit a client, I found myself at the Atlanta airport searching for a quick bite to eat.  I jumped in line at a Sbarro, ready to order a slice of pizza.  There were several people in front of me and I noticed things were not moving very quickly.  The pizzeria was staffed with four people, but only one person was…