Think of your attitude as a giant battery. When your battery is fully charged you are happy and productive. When your battery is low you are grumpy and unproductive.

Negative inputs and events drain your battery. Some of these include:

• Arguments – have you ever noticed how tired you are after a big argument? All that negative energy has drained…

A.A. Milne’s beloved children’s books featuring Winnie & Piglet & Eyeore & Tigger and the rest of the crew have delighted children for decades. Here are a few favorite quotes from those classics and how they apply to your business today.

“What day is it?"

“It's today," squeaked Piglet.

“My favorite day," said…

If you want to be successful in sales, you must have each of the 5 ‘believes’. Now there are other so-called experts out there who will tell you that you can overcome the lack of one or two of these but I’m here to tell you that you will never be as successful as you could be, you will never reach your full potential for success, without all 5. To be ultimately successful,…

The wife and I went out for breakfast over the weekend. Our waitress was so unfriendly that I almost didn't want to buy breakfast, and I was hungry! But our experience reminded me of a couple things that happened recently that I like to call "sales prevention." And I do think some of the activities in this new department are responsible for the slump in many people's…

How many nicknames can you think of for your television set? There’s the ‘boob tube’ and the ‘idiot box’.  It has been labeled the electronic babysitter. I’ve even seen it described as the ‘electronic plague’ and the ‘downfall of civilization’.

Now, I don’t want to just pick on television. I’m simply using it as an example of one of the many ways we waste valuable…

Collins English Dictionary defines customer satisfaction this way, “a feeling of satisfaction with a product or service obtained from a business”. Anyone who works with the public has had the importance of customer satisfaction drummed into their head repeatedly. For years businesses have made it one of their primary goals to have satisfied customers. I’m here…

Improvement is a universal theme. We all want to be better… to do better. We want our business to improve and we want our personal lives to improve. The question becomes, “How do I make that happen?”

1. Plan

The first step along the path to improvement is to plan. Decide where you or your business needs to improve. Set goals you want to reach…