• The Sales-to-Service Handoff Can Translate to Serious Revenue & Loyal Customers
• Takata Strikes Back with a Vengeance
• When it Comes to Technicians, Dealerships May Need a Bigger Boat
• Technicians are the Key to Dealerships’ Future
• Turning Recalls from Trash to Treasure
• The Growing Used Vehicle Market May Be Great for Consumers
• Customer Experience Upgrades in 3 Simple Steps

• LeBron James & The Cleveland Cavaliers: A Story of Loyalty
• Recalls and the Connected Car: Is In-Vehicle Technology the Answer?
• Why Recalls Won’t Ever Go Away: Part 2
• The Art of Turning Complaints into New Customers
• Outsourcing Customer Communications - Should the Service Department Worry?
• You Think Your Customers are Happy? Do This & Watch How Fast That Changes!
• Could Subscription Services & Autonomous Vehicles Solve the Recall Epidemic?

2019

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2018

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2015

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