This is the second installment in a two-part series by Steve Hall. To read Part One, click here. 

This is the second installment in a …

This article was originally published on the NCM Institute's Up to Speed blog. 

Is YOUR service department’s overall gross profit growing year-over-year? The automotive industry as a whole has been in a growth mode for the last five years.  Unfortunately, too often we want to continue to look back and blame…