In the beginning of 2000, eco-friendly and hybrid cars have introduced and this article is going to present five reasons why you should switch to a hybrid car:

As compared to gasoline cars the depreciation cost of hybrids cars is…

One of the easiest ways to lose a sale is by not following up with your customers.  There is a fine line between pestering them and being there to guide them to the sale.

According to statistics posted by Dealer Refresh in August, 20171, as many as 90% of salespeople do NOT follow up with potential customers or even customers that have purchased a vehicle from them.…

Recently I’ve experienced some intermittent chest pain every now and then that would last about 10 to 15 seconds and go away. After considering potential health implications I went to my local doctor’s office that performed an EKG. After the EKG was performed she was studying the print out very concerned. She…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

Mistake number one: Wearing too many hats at the dealership which results in too many interruptions.

Most often the warranty administrator gets pulling in many directions while working at the dealership. Here are a few examples:

They are most often the backup for the cashier. I have often seen the warranty admins come in early to get a jump on the day…

Buy/Sell market remains highly active as concerns about disruptive technology drive dealers to sell; over 200 transactions projected to close in 2017

Irvine, CA –November 28, 2017 – The auto dealership Buy/Sell market is poised for its most active year ever, with over 200 transaction closings projected for 2017, according to…

~by Sally Whitesell for Auto Success Magazine

These days you cannot walk into a supermarket or fast food restaurant without getting asked to fill out a survey. “You might even win a prize!” However, most of us do not take the time to fill out surveys unless we have had a bad experience or someone has really “wowed” us with excellent service; which brings me to my…

Advanced Dealer Systems (ADS) encourages Dealers to fight back and take their rightful position in the search engine results page! Dealers should stop being held hostage by huge dealer groups and Third Party Lead providers. What many dealerships don't realize or understand is they can now generate and harvest their own leads by taking control of their web presence and creating lead generation opportunities that align with…

All of us have individuals in our lives that for better or worse impact who we are as a person forever. One of those individuals for me was a technician I worked with while being a fixed ops director for a car dealership. He came up to me one morning asking me to read a brochure then have a meeting with him. The brochure was…

Oh, my goodness can anything else be wrong in this repair order?

I guess I never will see a dealer who follows all the warranty policies, but I always expect that at least they try to follow the correct processes. Well, I guess I never cease to be surprised by my dealer visits. How in the world do we get so mixed up on getting the process…