Bill Wittenmyer's Blog – November 2019 Archive (1)
3 Strategies to Cultivate Enthusiastic and Loyal Fans
It costs most dealers about five times as much to acquire a new customer than to retain those they already have. Yet, increasing customer retention by as little as five percent can increase profits by up to 95 percent, according to the research group Bain & Company.
That’s because loyal customers and enthusiastic fans will keep coming back - and they’ll refer friends and family to your dealership. Loyal customers also tend to prioritize great customer…
ContinueAdded by Bill Wittenmyer on November 11, 2019 at 10:19am — No Comments
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