Ken Hite's Blog – November 2016 Archive (1)
Every Service Department in the Country Faces These Challenges Daily
- Lack of Customers in your Service Drive...The Right Customers
- Too Many Late Model Recall Units
- Declining Dollars per RO
- Too Many "Waiters"
- Service Retention Rates of 30% or Less
- Continued Customer Defection
- Too Many In-bound Customer Phone Calls Inquiring about Vehicle Status
- Too Few Aged Recall Units (3-7 Years)
- Minimal Success with the Sales of Additional Service Recommendations (ASRs)...20-30% is…
Added by Ken Hite on November 10, 2016 at 2:56pm — No Comments
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