Reminder of the alert from the Traffic Safety Agency posted on October 10: Traffic safety agency urges vehicle owners and repair professionals to use only certified, original equipment replacement parts



The U.S. Department of Transportation?s National Highway Traffic Safety Administration (NHTSA) has issued a consumer safety advisory to alert vehicle owners and repair professionals to the dangers of counterfeit air bags. NHTSA has become aware of a problem involving the sale of… Continue

Even in the safest auto dealership, accidents happen. In fact, what happens in your dealership in the hours following an accident is an excellent test of your positive safety culture. Here are a few things to look for:



(1) Response within minutes, or within 24 hours.

(2) Timely notification of claims.

(3) A thorough, prompt approach to accident investigation.

(3) Investigations that focus on finding solutions, not just blaming employees.



Did you notice how… Continue