I recently read an article written by Charlie Polston who works with BG Products Company. In this article he cited a recent JD Power study that rated when the best time to offer additional services. The study found that 37% of the customers would say yes at the time of setting the appointment. This number jumps to 47% if recommendations are made in the service drive or customer walk around intake process. It jumps even higher all the way to 56% if asked during the status call after the…

Last week I was driving down a highway and noticed several state troopers alongside the road in an old service station. One stepped in front of my car and flagged me in to the parking area. The officer quickly walked around my vehicle checking all of my turn signals and headlights. He also quickly checked tire condition and the emergency brake function. He did use me to turn the switches and push the brake and the process took only a few minutes. The trooper also checked my current insurance…