We teach,closing, if i could would you, build value, demo demo demo!, Well they are going to take what they are told and apply it in the least painful way for them. We need to make sure that they are well rounded and skilled at all of the steps in the sale not just certain sections. The rah rah meetings are not building skills.....and Skills make the dealership profit, Good CSI, and make life much easier for them and us!

Most of them are good people who really try hard, but in…

This time of the year was always interesting to me, I would get to sit back and watch the salesman cruise through December because they are all convinced that everyone is on vacation or they aren't buying cars becuase they are out Christmas shopping and that this was a month to just get what you can get and move on. Well I changed all that by  taking the philosophy that they will not work on GOALS anymore. Instead we implemented a system of monthly Expectations. The difference being that…

Alexander H. Leighton says..."morale is the capacity of a group to pull together persistently and consistently in pursuit of a common purpose.

Something that has always been apart of the automotive industry is the group of tough love managers and owners... you know the ones that pull the team together for a meeting and all hell breaks loose, Screaming and Yelling and demoralizing the group like that is going to get them pumped up? I know everyone in the industry has seen it at…

I use this term alot with my managers and salespeople...I have this on my wall in my office!

I use this as a way to remind the guys that each and every person on our team has to want to be the absolute best at thier craft!

As managers we have this desire to coach things like Negotiating, or closing, or product knowledge...Now i am all about making sure these tools are…