Recently I started consulting for an automotive group.  A few of their stores were in serious trouble with warranty claims that were aging and an outstanding accounts receivable that just seemed to keep growing.  They had a wonderful person performing the claims input.  She was a very nice person.  Always on time.  Never took a longer lunch break than was allowed.  They told me that she never once called in sick the entire time of her employment.  Matter of fact, she didn't even join in…