"The have time..."
By: Alan Ram
I speak at a lot of dealer 20 Group meetings and one of the questions I ask of the Dealers at every meeting is, “do your managers listen to every sales call on call monitoring?” A reasonable question, right? The overwhelming majority of the time, here’s what I get:
“I wish my managers listened to sales calls, we probably listen to 20% of them or some other lame answer along…
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