Angela Fox's Blog – December 2011 Archive (1)

Does Your Dealership Have Soft Skills?

Every customer that walks into that door should be greeted with a smile and a welcoming statement. You never want a customer to feel ignored. No matter how busy you are, it only takes a few seconds to stop and let them know you aknowledge them and will be with them in a minute. You want them to feel good about the decisions they are about to make in sales or service. Customer's want to know they are investing their money in the right places. There is nothing worse than buyers remorse. If you…

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Added by Angela Fox on December 2, 2011 at 2:00pm — 1 Comment

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