In an industry where reputation will often make or break your business, auto dealers must stand out from the crowd in order to succeed. As with any industry, how customers view your company often dictates how successful you'll be. Few things are as important to car dealerships as the Customer Satisfaction Index (CSI). What if something as simple as…

A high-performing company culture does not happen by accident. The road to excellence is often intentional. I sat down to discuss this topic with one of our clients, a leader in luxury automobile sales. With nearly 30 years in the industry and 22 locations across…

Company culture often falls into a gray area. Sometimes underrated, yet invaluable, the culture of your dealership is just as important as what you sale and how you serve your customer. Think of it as the engine in a car. A strong, well-functioning engine is more capable of providing a vehicle with faster acceleration and better performance, much like a robust,…