This week, Jeff discusses some of the most current headlines from recent automotive articles. Dealers and managers, did you know you are losing nearly 60% of your business to independent shops? Did you know that all the technology designed to boost your Hours Per Repair Order can actually do the opposite, if not utilized properly? Stay tuned to hear statistics and current headlines, as well as Jeff's thoughts and tips to address them. Copyright 2019 Wm Jeff Cowan;…

This week, Jeff does Part 2 of some more Questions and Answers from viewers! Some of this week's hot topics are shop capacity (is it normal to be at capacity and turn away work), how to maximize the opportunity, handling frustrated customers, setting expectations, and the importance of word tracks. Send us your questions to info@jcowansprotalk.com. Copyright 2019 Wm Jeff Cowan

Automotiveservicetraining.com

800-248-2931…

This week, Jeff does some Q & A from his viewers! After Jeff had been on the road for a few weeks at various dealerships and service drives, it seemed like some questions became prominent as "hot topics"! Stay tuned to hear his answers in regards to technology, service advisor kiosks, upcoming training opportunities, and much more! If you want your questions answered, please write in to info@jcowansprotalk.com or simply visit AutomotiveServiceTraining.com! Copyright 2019 Wm Jeff…

This week, Jeff discusses the important topic of goals. We are at the halfway mark, so it's time to evaluate your goals. As a service advisor., have you reached them? Have you fallen behind? What are you doing to get back on track and re-project for the second half of the year? Stay tuned for Jeff's expert advise on maximizing your time on the service drive. Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Contact: info@jcowansprotalk.com

Phone:…

This week, Jeff discusses how service advisors and managers can bounce back after having "scraped knees". A bad day, week, or month, cannot define your success and WILL NOT determine your momentum on the service drive. Copyright 2019 Wm Jeff Cowan

Website: www.automotiveservicetraining.com

Contact: info@jcowansprotalk.com

Toll-Free: 800-248-2931…

This week, Jeff talks about the big problem of loaner vehicles! One of the most asked questions is "What do we do if we don't have enough loaner cars"? This happens way too often, and then customers will get upset and it quickly escalates into a heat case. So what's the solution? Hint: It's NOT to buy more loaners!

Copyright 2019 Wm Jeff Cowan

CLICK HERE TO WATCH!

The #1 Automotive Service…

This week, Jeff discusses some key attributes for successful advisors. Amongst others, being able to truly master the art of selling is a skill that will never fail you! Become a product expert, master the art of selling, reading, and investing in yourself are just some of the steps to be a successful advisor.

Copyright 2019 WM Jeff Cowan

Website: automotiveservicetraining.com

Call us at…

This week, Jeff discusses a hot topic- how to keep advisors! Are you struggling with turnover on your service drive? Feel like you hire someone and the next thing you know, they're resigned? Stay tuned to hear why advisors want to leave in the first place, how to solve the problem, and key steps to creating a long-term service team. Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Call Us: 800-248-2931…

This week, Jeff covers three points about this maximizing this upcoming season of holidays and events. The service drive is the busiest during this time of the year, so how do you maximize each customer? Are the holidays and events an excuse, or a potential opportunity? Stay tuned to find out some key tips going into this season. Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Click HERE…

With automotive sales at an extreme low, your customers are now planning on seeing your service team another one or two times before they buy a new car. What does this mean for you? One or two more chances to make a lasting impression! We all know the saying "sales sells the first, service sells the second". This week, Jeff will go over specific steps to make your best impression and guarantee your customers come back with their new vehicle. Copyright 2019 Wm Jeff Cowan

Website:…

This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership. Maximize the opportunity and be as productive as possible to put you in the top 20% of service writers in America! Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Call: 800-248-2931 or Email:…

This week, Jeff covers a topic that is brought up in every class, workshop, and consistently throughout the training process: WORD TRACKS! Stay tuned to hear which word tracks to use, why they are so important, and how to hold your team accountable to use them. Hint- We ALL use word tracks every day!

Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

800-248-2931

Click HERE to…

This week's podcast is a LIVE snippet from a private workshop for an Automobile Dealer's Association. Enjoy this short clip about the ability to embrace change, how it impacts your results, and what to strive for in terms of long-term success. Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

800-248-2931 or info@jcowansprotalk.com

Click HERE to watch!…

This week, Jeff addresses a growing concern within the industry- price! He discusses why Pro Talk is worth the investment, what you get in terms of results, and how we compare to others. At some point, you will have to eventually INVEST in your people (not just spend money on training) to get the results your dealership deserves.

Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

800-248-2931; info@jcowansprotalk.com…

Most service drives today are simply masking their true problems on the service drive. This week, Jeff tells a personal story about trying to tackle a problem by masking it or seeking "fairy dust", when in reality it was only enabling the problem more! We are all guilty of pushing problems aside, but this week, Jeff will show you how to recognize the problem, when to seek a solution, and how to solve it for good. 

Copyright 2019 Wm Jeff Cowan

Website:…

This week, Jeff discusses a personal experience that demonstrates the gap in today's customer service world. He also covers what it should look like, how it is done, and what service to expect as a valued customer. Tune in and save, download, and subscribe! Copyright 2019 Wm Jeff Cowan

Website: Automotiveservicetraining.com

Click HERE to watch!…

Attending the NADA this year? This podcast will discuss what you should be looking for, what to invest in, and some key hot topics that you'll encounter at the convention. Also check out Jeff's article on LinkedIn, which covers all seven items on your NADA checklist! Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Click HERE to watch!…

Jeff covers some tips of what to look for at NADA, what you should be investing in, where you'll see profit, and essentially give you a checklist to prep for NADA 2019. Enjoy the show!

Click the link or snippet below for the full article!

How to Prep for NADA…

As we come closer to the NADA convention, one of the most discussed topics is technology. Whether you are attending for some new ideas, to purchase technology, or to gauge client's interest, technology will always remain as a hot topic. This week, Jeff breaks down the problem with technology on your service drive. At the end of the day, it will never replace human interaction! Copyright 2019 WM Jeff Cowan

Website: automotiveservicetraining.com…

If you're on the service drive on a daily basis, why not maximize the opportunity? This week, Jeff discusses five tips that you can do in order to turn your best days into your best months, years, etc! Whether it is starting with a mindset or reading 15 minutes a day, these tips will help you excel in 2019. Copyright Wm Jeff Cowan 2019

Click HERE to watch!

AutomotiveServiceTraining.com…