Today let’s look at numbers versus processes as if they were two sport teams competing. Read this article and learn a lot about how to improve both of them!…

I am very excited about our new service manager two day seminar set for June 11-12 in Cleveland Ohio. This course is designed to be a hands on positive approach to real life in dealership service departments. It’s great for rookies and experienced vets that desire improvement.

The charge is only $795 and your manager will return with an action plan…

Today let's look at two distinctly different leadership styles. The first style we have is sadly the more common of the two, and it is called intimidation. Secondly we have a style called encouragement, I am guessing you know what kind I prefer…Click the link to read the full story!

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We now have dates for the service manager school in Cleveland Ohio; the dates are June the Eleventh through the Twelfth, we will have the location for you in just a few days! This is a unique course that will provide two full days of coaching for your Managers, by building the right foundation for your team with proven processes to propel your results to new levels. Your…

Regardless what business you’re in the reason we make appointments is to save time. In the dealership world technician time is extremely valuable. However, if you want to grow your business and have consistent customer satisfaction and profits you had better understand the value of your customers time. Click the link to read the full story!…

It's interesting to me that the focus of day-to-day business operations in the dealership cover so many topics. The focus might be on customer satisfaction, parts loyalty programs, repair order performance, and the list could go on forever.

What I find intriguing about this is that many times we lose the focus on the primary concern the customer has that brought them into the dealership.…

The annual review, some use it as the time employees are evaluated for merit based increases. To hear Fixed Performance's innovative take on this subject, simply click one of the links below!

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The annual review, most use it as a way to assure the employee has a strong understanding of their performance throughout the year. What do you use your annual review for? Click one of the links below to read the full article, won't regret it!

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One can only imagine the results if surgeons were not required to meet the highest professional training standards possible. As ridiculous as that sounds I believe the same should apply to our dealership employees.

Click one of the links below to hear this entire call, completely free of charge!

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I consider surgeons to be the utmost professionals in our society. The title of surgeon carries with it an immediate respectability.

When we're talking about taking a surgical approach in our dealerships it only makes sense if we desire to reach the respectability of a surgeon. Click one of the links below to read the full article.

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Building repair order counts is often not considered until the time your shop is slow which in my view is too late. In this article we will review four processes you can use in your dealership operations to build your repair order counts not only now but on an ongoing basis.

The very first thing that might come to your mind when considering ways to build repair order counts is…

If I took a survey of individuals and ask them if they were the best they could possibly be, most would answer yes. If I asked the same individuals a second question, are you perfect? Most would answer certainly not. When we accept these principles we understand the importance of always trying to improve or become our best. Click the link to read the whole…

Raising your standards should be as common as setting objectives for your sales growth. Click the link below to hear this call in it's entirety!…

Always challenge yourself with ways you can improve. When you develop self-improvement as a practice you'll have a better quality of life for everyone around you! Click the link below to read the full Blog!

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We all have things that we need to change, thing that require action. How do you go about taking action? Click the link below to start re-thinking the way you take action!

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How do you use your time?

Click the link below to find out if you are using yours wisely?

Mobile: http://m.fixedperformance.com/site/2015/01/20/its-time/?imz_st

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"Just one thing"  

What is the one thing that your dealership cannot live without? The customer! 

Your team needs to focus primarily on how they handle your customers. After all the customer is the…

I just finished an article to address the Technician shortage in American car dealerships. It is understood some might say change isn’t needed to address the fact we are in need of 30,000 technicians today! My thought is change is required to attract and retain quality people for the future. Sign up for our no cost conference calls or newsletter and receive an advance…

We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious…

What changes are you planning to implement at Fixed Performance Inc. in 2015? Most dealers know they must make changes to their staff, processes, or maybe get a hand on their aged parts inventory...Whatever your goal maybe you must step up and take action. 

Most of these problems are not easy to fix. With time and the right guidance, you can turn…