Greetings,  

Are you finding new customers through oil changes and other service specials? Are you finding it hard to retain these new customers, and you are not sure why? If I came through your service department today, would I have an incredible experience? With all of today's competition we must deliver an incredible experience every time without…

Are you on the manufacture's auto renewal program? Do you think this program has a fair rate for your dealership? If your team is telling you that you are locked in on your warranty rate, and they can't change it...then this call was made for you!

Click the link below to hear how to obtain the highest warranty rate from your…

Are you allowing poor performers on your team?



• Is one or more of your team members not performing at the level you expect?



• Are you compromising you standards, because you like a particular team member?



• Do instruct the staff members on their purpose in your…

When a customer calls your dealership looking to schedule an oil change, does it sound like this? "Sorry we don't take appointments for oil changes we are open from 7:00am to 5:00pm, bring your vehicle in anytime and "l will squeeze you in." Believe it or not this happens more often than you would think.

Maybe you do take appointments for oil changes but you are…

Do you process your used cars in the same way you process customer pay work? Are your used cars brought up to maintenance standards before they hit the lot? Has discounting internal rates become your shop policy?

Click the link below to stop cutting your gross profit margins right now!

 …

I am sure you know that the customer pay rate is a balancing act. Getting what you want must never exceed reality. Obviously a thousand dollars an hour looks great on paper, but with that rate you will most likely sell zero hours.

Click the link below to hear how to balance your…

Greetings Friends,  

Does your service menu look compared to your competitions? Is your menu mileage driven? Do you have a good, better, or best pricing structure for every service you provide? Before you built your service menu did you take the average technician cost and compare it to your labor operations?

Click the link below to hear how to make…

Greetings,  

When good things happen it is often because we are utilizing the right processes. Everyone has a process that they hope, will make good things happen for their business.

Click the link below to find out how we make good things happen for people just like you!

 …

Greetings  friends,  

Companies that have a sense of urgency provide the very best service. These companies retain more customers and have greater customer satisfaction. A team that has a sense of urgency never gives excuses; they just hustle and utilize great processes! No matter what business you are in, a sense of urgency is required to achieve true…

Greetings friends,

It always amazes me how much time and money we tend to spend on everything, but what really matters. It is very understandable that money must be spent on marketing for programs that will bring in new customers and keep them coming back over and over again. I also understand how important it is to provide customers with special promotions, coupons etc. as the…

Greetings friends,   

No matter what we do, or where we are at, we have issues. What we need to do is stop looking at our issues as problems and start looking at them as opportunities for improvement. Once we have determined what our opportunities are, we must attack…

Friends, call your office manager and have him or her provide you with the last two uniform invoices for you to review. A new client of ours was shocked to learn they were spending $50,000 a year in non-uniform items! Things like air fresheners, mop handles, dust mops, hand soap, and floor mats are just a few we found. Why spend thousands in renting things so cheap to own? Do you think…

Greetings Friends,  

How are you coaching your team? Most managers pay very little attention to developing a coaching style. If we don't invest time and effort into developing our coaching skills, we have no chance at being great coaches. Great coaching is a must, to achieve real results.

Click the link below and learn how to develop your coaching…

Greetings,   

The most important thing you will find out in your career is attitude, and how it affects the outcome of your goals. When bad things happen to you, do you face them head on. Do you say to yourself "I got this?" Do you approach your problems with "Why does this always happen to me?"

Click the link below to find why a positive attitude…

Does your staff gravitate towards drama? We all have overheard at one time or another our staff talking about customers. What is your action plan to eliminate drama in your dealership? 

Click the link below not only to hear the consequences of allowing drama in your shop, but also how to combat it!

 …

Greetings Friends,  

When your numbers are bad it might be your staff's attitude. When your numbers are good it may be your process. Click the link below to not only find out why your numbers are bad, also how to fix them!

https://www.youtube.com/watch?v=2pNoNpdgdJA…

Hi friends,

If you have not signed up for the Fixed Performance Fixed Operations call, simply click the link below!

Greetings Friends,   

One of the largest struggles facing dealerships today is finding good people. Mike, do you have a plan to find honest, hardworking team players to staff your dealership?

Click below to hear Mr. Gehring's best practice for finding the right people for your dealership. You might be surprised what he has to say!

 …