This week, Jeff visits yet another common mistake that service advisors make: not asking for future business! Future business requires the advisor to not only sell the service, but also sell themselves! The most effective way to do this is by using the proven techniques: The Next Visit and The Proactive Next Visit. Both word tracks will secure you more future business than you can imagine! Copyright 2018 Wm Jeff Cowan…

According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership profitability lies in efficient vehicle service, and as a result it’s service…

As new vehicle sales profits become more difficult, it is important to increasingly turn your attention to growing your service business.  Dealers are rightly interested in finding new service customers to replace lost customers. However, service conquest is very difficult because you must overcome three challenges: reaching current driver, determining service need, and…

Travelling has become quite convenient in today, as there are numerous of options for conveyance and transport. If you own an automobile, you can travel to the destination you want to go easily. This saves your time and money. Having a vehicle such as a car is good for regular conveyance to cover small distances. Having a car comes in handy when you must attend important meetings which you don’t want to miss. A car can work properly if its service is done…

The job of a car dealer is filled with various duties and responsibilities that he does all through the day. His main activities will include dealing with various customers and doing different administrative tasks as well. He may have to sell cars directly to the customers or through online transactions. Irrespective of the way of transaction, he is loaded with the responsibilities to generate sale for the car company. Some car dealers deal with one type of car brand while some deal with…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

This week, Jeff discusses a familiar topic to many of us: Why customers won't buy! We've all had great presentations, closes, and product value, so why don't we get the sale every time? Is it because your product is unnoticed, your presentation doesn't showcase the value or brand, the product isn't current enough, or you simply don't know where to start? Stay tuned to find out the top three reasons why people don't buy. Copyright 2018 Wm Jeff Cowan…

The buzz today among vendors in the automotive industry is all about making the car buying transaction faster and more convenient for the consumer. I get it. Consumers think it takes too long to buy a car, so technology companies are inventing ways to trim down that transaction time. Sure, it may make car buying an easier and more convenient experience for consumers which,…

As a leading texting solutions provider in the automotive industry, it has become a responsibility of AdvantageTec to further amplify all the cries for help in preventing texting and mobile phone usage while driving. A majority of adults believe they can text and drive but the data proves them wrong. This problem reminds me…

Click to view "Interactive Call Guide" 

-by Sally Whitesell for AutoSuccess Dealer Service Magazine.

In my two previous articles (Part 1 and Part 2), I shared…

I would like to recommend a very important philosophy that you should incorporate into your daily sales regiment. The concept is called “One More”. At its heart, it simply means that when you think you are done, do one more. One more what, you ask? One more phone call, one more email, one more text, one more social engagement, one more prospecting attempt, give out one more…

Jumpstart Automotive Media, a leading media, insights, and marketing solutions company, today released its monthly shopper interest data results, with sedans representing four of the top-five fastest growing models for shopper interest in February. Mazda and Kia each saw strong interest, and sedans in both the midsize and full-size segments saw significant growth during the month.

Shopper interest in midsize sedans on both the luxury and non-luxury sides  grew 10%  compared to…

New Car and Driver Trade Appraisal and Credit Score Tools Elevate Confidence Among Consumers; Build More Flexibility Into the Transaction Price and Deliver Dealers a More Qualified Shopper

Hearst Autos, parent to Car and Driver, Jumpstart Automotive Media, Road &…

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today it has signed an agreement to provide vehicle valuation data for ROUSH Performance Products, a company offering an extensive line of aftermarket performance parts, vehicles and crate engines.…

Albany, NY – March 26, 2018​ – Auto/Mate Dealership Systems (http://www.automate.com) announced today that David Druzynski, Chief People Officer at Auto/Mate, will present “Recruitment and Retention Strategies to Reduce Employee Turnover” at the upcoming Innovative Dealer Summit in Denver, CO, on April 3-4, 2018. In his presentation, Druzynski will share four proven human resources strategies to help…

Have you looked at your tires lately? Checking your tires pressure regularly and keeping the tires inflated can help keep your car running efficiently on the road. Tires are a crucial factor that plays a key role in keeping your car safety. Over time, tires tend to wear out so keeping a regular check is extremely important to get good gas mileage and the most out of your tires. Every car has a specific tire pressure which needs to be maintained to give you the best mileage and handling the…

New Equifax survey finds generational behavior differences in auto buying, prime & subprime Millennials believe they can afford vehicles at similar price points

ATLANTA, March 23, 2018 – When consumers need loans for auto purchases, understanding their own credit risk situation matters. In its latest consumer automotive survey, Equifax Inc. (NYSE:  EFX), a global information solutions company, analyzed…

Technician income is on the rise and the current shortage of available technicians is as well causing concerns for most dealerships across the country. Dealers have become aggressive offering more per flat rate hour and I’ve seen sign-on bonuses as high as $20,000. New technicians coming into the Automotive industry is low quickly elevating the…