In most of the warranty policy manuals there are sections dedicated to compliance and who is responsible for which function. There are also numerous training materials that outline the responsibility of each department. In these training materials, it is stated that the service manager is the one that holds each position responsible for their own task lists.…

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This week, Jeff discusses "pulling the curtain back" and working with a daily worksheet to make predictions and project goals. This episode is perfect for managers and service advisors looking to stay on track and maximize potential!…

Phone Strategy Series Part 3

Talking to prospective customers on the phone is inevitable in the sales industry. If you are comfortable on the phone you are already ahead of many others who do their best to avoid this type of prospecting.

Getting on the phone with a potential customer doesn’t have to be a stressful situation, especially if you are prepared before you ever dial their number.

Knowing how to get someone’s attention and more…

Buying and selling today, regardless of what your product is, is drastically different now than it was 50 years ago.  Door-to-door selling is a thing of the past and most companies and products have ways to do most of the shopping or preliminary information harvesting online and without the presence of a salesperson.

This is becoming true in the automobile industry as well.  Manufacturers and dealerships are looking for ways to provide the customer with a fully online…

When it comes to increasing service revenue, there is no shortage of areas to consider – improving process efficiency, expanding facilities, hir…

Few people would hesitate to describe the life they want to live. Today I ask what life you want. You had to think about what you would like to do for work or where you would like to live. You might be waiting for the genie in a magic bottle. Maybe you play the lottery considering what to do when you win. Neither of these is very likely to happen so…

Financing a car with bad credit can be both difficult and stressful. Therefore, many people consider car loans with no credit check to buy the car they need.

Lenders do not conduct an intensive credit check, so you are saved of the embarrassment that comes with a review of bad credit and possible rejection of loan application. You can apply for online…

How do you define success? Money, happiness, family? Stay tuned every Tuesday for Jeff's podcast on how to maximize your potential! This week, Jeff covers PART TWO of how to exchange your worry for success! Copyright 2017 Wm. Jeff Cowan

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A recent article on…

When it comes to providing the ultimate customer experience, can technology go too far and instead, backfire by…

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This week, Jeff covers six steps to maximize your potential on the drive, & increase your sales and CSI. He also discusses how simply having faith can impact your career and performance in a positive light. Audio version available on iTunes, GooglePlay, Stitcher. Video version available on Youtube and ProTalkVT.com.…

As industry experts forecast slumping sales numbers, a…

For professional marketers across all industries, the top priority for 2018 is to convert leads into customers, according to Hubspot’s State of Inbound…

It’s easy to say you want to accomplish something and even acknowledge it in front of others. When you start down the path of day-to-day life obstacles should be an expectation that will come your way. The way we think about those obstacles will determine the success or failure of our goal. When a new obstacle arises at first I question if I want to.…

A trending technology is the use of bots in customer service. While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop communicating with them…

After the auditor comes in to point out “you have all these add-on repairs” that are not authorized and give you the bad news that you owe lots of money you think to yourself, “I know that I personally inspected and signed for those!”   In reality, there is way more to an added repair than meets the eye!

So I was asked this week to give the scoop on…