All Blog Posts (12,633)

Make a Difference in your Community – Customers Love it!

When it comes to community service, car dealers are often …

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Added by Mike Gorun on July 11, 2017 at 9:56am — No Comments

Kerrigan Advisors Expands Team: Names Mercedes Hendricks as Vice President

Hendricks brings over 15 years of auto dealership public accounting and financial consulting experience to the leading auto dealer buy/sell advisory firm

Irvine, CA, July 10, 2017 – Kerrigan Advisors, the leading buy/sell advisory firm to auto dealers in the US, today announced that Mercedes Hendricks has joined the firm as Vice President. Hendricks brings extensive CPA-level expertise and a deep understanding of the dealership industry to…

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Added by Crystal Hartwell on July 10, 2017 at 11:19am — No Comments

Helion Automotive Technologies Ranked #69 Out of 501 Top Managed Services Providers in the World

Baltimore, MD –­ July 10th, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology (IT) managed services provider (MSP), today announced it has been ranked # 69 out of 501 top managed services providers in the world according to the 2017 MSPmentor 501 Global Edition - Worldwide Company Rankings. The list is compiled annually by MSPmentor.net…

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Added by Erik Nachbahr, CISSP on July 10, 2017 at 8:32am — No Comments

How To Build A Personal Brand & Start Selling Cars On Social Media In Just 72 Hours!

JOIN ME THIS MONDAY!

How To Build A Personal Brand & Start Selling Cars On Social Media In Just 72 Hours!

Without wasting time or money & even if you have ZERO social media skills!

REGISTER NOW! …

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Added by Dave Benson on July 7, 2017 at 5:03am — No Comments

10 Rules of Effective Electronic Communication by David Martin

With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to…

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Added by Richard Keeney on July 6, 2017 at 10:42am — No Comments

What Happens When Company Culture Breaks Down?

Unless you’ve been hiding under a rock, you’ve undoubtedly heard about all the chaos that’s been happening at Uber. What began as a …

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Added by Mike Gorun on July 6, 2017 at 9:29am — 1 Comment

Used Vehicle Analysis

Trying to find benchmarks on the percentage of water in used vehicle inventory??

Added by Brian Wolfe on July 5, 2017 at 2:40pm — No Comments

Why Goals are so Important

You have heard all of them:

A person with no goals is like a ship without a rudder!

A person without goals has no reason to try again and again!

There are hundreds of them.

When you hire an employee, the most important thing is to find out if their goals are in line with the Dealership's or your goals.

Example:  You want a salesperson to sell a minimum of 10 vehicles and make a minimum of $50,000 per year.  The Salesperson was either unemployed or making…

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Added by JIm Fisher on July 5, 2017 at 11:31am — No Comments

Auto/Mate Announces Keynote Speaker and Final Session Breakouts for its Customer User Summit

ALBANY, N.Y. – July 5th, 2017 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Lisa Copeland of Lisa Copeland Global Enterprises has been chosen as the keynote speaker for its Customer User Summit on October 11-13, 2017, in San Antonio, TX. Copeland will present "Outwitting Fear; Mastering the 7 Principles of Fearless Success."

 

"Lisa is a long-time motivational speaker in the auto industry and her…

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Added by Mike Esposito on July 5, 2017 at 11:25am — No Comments

Answer to an old quesiton

This was a response to a question about Salespeople in my inbox:

The problem stems from who to blame.   Dealers blame the Managers and the Managers blame the salespeople.  Managers stay until they have a DUI, verbal blowout or quit.  Salespeople just come and go as evidenced by the 62% average turnover rate.

If the salespeople fail, it is the Manager's fault for more than one reason.  First they hire or have other screen their salespeople and mostly it is done…

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Added by JIm Fisher on July 5, 2017 at 11:13am — 1 Comment

The Often Forgotten but Most Important Person in Your Dealership

Who is the most important person in your dealership? Every time I ask this question I get different answers ranging from the dealer, to various members of management…

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Added by Bill Wittenmyer on July 5, 2017 at 9:44am — 1 Comment

Why Actionable Data is Better Than Big Data

Big data has been a big theme for several years now, but many dealers still don't have a thorough understanding of what it can do for them. I believe that's because the term 'big data' implies a sense of overwhelm…

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Added by Josh Blick on July 5, 2017 at 9:30am — No Comments

What Drives You To Be Successful?

What do you dream of? 

 

Whether you are the small to midsize business or CEO of a large company there is "that thing" that drives you to keep going. 

You might work on your reputation alone for years and still not reach the level that affords you the luxury that you've dreamed about. Maybe it's more time with…

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Added by Lois Burak on July 1, 2017 at 12:30am — No Comments

And then the GM said, “We used to do that!”

It was in late 1987, and I was conducting an in-dealership workshop focused on Financial and Operational Planning and Controls. I was describing an F&I process that I had recommended to increase service contract penetration, when the general manager said, “We used to do that.” In response to his statement, I asked, “Did it work?” “Absolutely,” he answered. I was tempted to say, “Then why did you stop doing it?”, but I was new to the consulting business and didn’t want to risk offending…

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Added by Garry House on June 29, 2017 at 10:13am — No Comments

How Much Does It Cost To Develop a Chat App like WhatsApp?

The most blowing question ever! How much does it cost to develop a chat app like WhatsApp including the front-end and back-end works? Read and calculate expenses: https://artjoker.net/blog/how-much-does-it-cost-to-develop-a-chat-app-like-whatsapp/

Added by Alex Black on June 29, 2017 at 8:37am — No Comments

Car Segment Depreciation Slowed Last Week

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download…

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Added by Black Book on June 28, 2017 at 3:26pm — No Comments

Lessons the Automotive Industry can learn from the 2016-17 NBA’s MVP - Russell Westbrook

Lessons the Automotive Industry can learn from the 2016-17 NBA’s MVP - Russell Westbrook

By: Alan Ram

Russell Westbrook of the Oklahoma City Thunder was awarded the NBA’s…
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Added by Alan Ram on June 28, 2017 at 12:33pm — No Comments

Is Amazon’s New Patent Terrible or Brilliant for Customer Loyalty?

Amazon was recently awarded a patent that has caused quite a stir amongst consumers and retailers. The patent, originally applied for way back in 2012, details a method for “redirecting, or otherwise controlling customers' attempts to comparison shop on their smartphones when using a store’s Wi-Fi…

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Added by Mike Gorun on June 27, 2017 at 9:46am — No Comments

3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th - 12th

http://www.InternetSales20Group.com Call 856-546-2440 and speak to Joe Argento or Billy Vamvakidis for details.

3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th - 12th …

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Added by Sean V. Bradley on June 26, 2017 at 10:30pm — 1 Comment

How To Use Reddit For SEO & Content Marketing Research

Usually when marketers think Reddit – they think massive promotion, reach, and influence. Reddit is the most influential social news aggregators in the world. It drives headlines, traffic, and new ideas further and more rapidly than any social network.

Editor’s Note – I originally published this post in 2014. Since then, not…

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Added by MANNY LUNA on June 26, 2017 at 9:25pm — No Comments

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