By Dennis McGinn from AutoSuccess

​Lots of folks suit up to look the part. Unless the general manager of your dealership looks the part and plays that role hard, though, with passion and an enduring commitment to excellence, your dealership will not be great.

GMs fill big shoes. They cover a lot of acreage in their…

Which do you have on your staff?

Every department has its standouts and its under-achievers, but have you ever considered what makes them so different? Both work in the same environment, with the same guests, and the same pay plan; but their productions levels and customer satisfaction scores are worlds apart.

We might assume our top-performers simply…

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair Order (RO) that can possibly be closed. Since many dealerships…

AutoBuy positively disrupts auto remarketing, solving dealer inventory challenges by providing pipeline of fresh, hard-to-find, high-demand used vehicles to Manheim and Adesa auctions; attracts over 100,000 pre-owned car sellers through its bricks-and-mortar locations and WEPAYTHEMAX.com website

West Palm Beach, Florida – June 15, 2017 –…

Find the sweet spot between the two to make your dealership as profitable as possible, and retain/cultivate the best sales talent.…

The writer of a recent Slate article is missing the point. Forgive me, but in a recent discussion about what the best school classrooms in the world look like, the writer leans on an old saw: that technology never fixes the education crisis. Fix crisis will be help- do my homework online .

True. Which is why I don’t understand why people writing articles in big publications like Slate keep spinning this wheel as…

Annual prize awarded to Sawgrass Ford customer and Plantation, FL, resident after submitting a vehicle trade-in appraisal request

Indianapolis, IN – June 14, 2017 – PERQ, experts in online consumer engagement and behavior, today announced the winner of their annual $25,000 FATWIN Sweepstakes. Jose M. Hervis Garcia, from Plantation, Florida, was selected from over 171,000 eligible FATWIN entries. Garcia, his wife,…

Have you ever put an item in your shopping cart on Amazon and then started getting emails and ads about that product? It might seem like the product is following you around the internet.

Well, these products ARE following you. And on this week's Think Tank Tuesday, I'm going to show you step-by-step exactly how you can do this for your own company.…

Have you ever waited for an important call from a potentially important customer, only to miss it when the call finally comes through? Nothing is more aggravating. You call the person back immediately but meanwhile they're leaving you a voice mail. You try again and they don't answer.…

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today it will power the online vehicle valuation resource for MyDealerOnline, the first and only software that uploads wholesale auction, and other wholesale-sourced vehicles onto dealer websites, effectively enabling public buyers to purchase them through dealers.

MyDealerOnline software enables dealerships to add…

Timonium, MD -- June 12th, 2016 -- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto and truck dealers, today issued a new data security warning for auto dealerships. Hackers are now planting malware inside of social media posts designed to lure employees of organizations to click on the post. If an employee takes the bait and clicks on the social media post, e.g. Facebook and…

Albany, N.Y. – June 12th, 2017 – Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrated with DealerMine, a leading automotive CRM and BDC solutions provider. Auto dealers that use both systems will benefit from the increased business intelligence that their DMS and CRM deliver via real-time data exchanges between the systems.

"We welcome DealerMine as an…

Stop pouring money into your Google AdWords campaign. It's time to start optimizing! Google has some new changes that you should start utilizing for your marketing strategy.

On this week's Hard Facts, Samantha will reveal how you can create and test landing pages based on campaigns, ad group, and keywords...on your own. …

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Joe: It’s a pleasure to welcome to CBT news for the first time, Sally Whitesell, founder and CEO of SW Service Solutions. Sally, thank you for taking time with us today.

Sally: Well thank you for having me, it’s a pleasure.…

According to Black Book® data, the average price of a used vehicle for model years 2011-2015 decreased in value -1.2% in May, a reversal from April when values actually increased 0.4%. Cars overall dropped -1.8%, and trucks decreased -0.9% in value during May. All vehicles are averaging a 12-month depreciation of -17.5%.

During May, Full-Size Pickups performed the strongest, with values increasing +0.2%. Vehicles in the Full-Size Pickup segment include the Chevrolet Silverado 1500,…