I have a friend who is in his early 50’s and has been enjoying the hell out of life. Whereas every day, I myself want to eat doughnuts and chicken wings, I never eat donuts and chicken wings. What I want to eat and what I end up eating are two completely different things. My friend has never felt this conflict in his life. He wants it, he eats it and then he washes it down with a six pack. To go with his bad eating habits, he also has an almost virgin gym membership that he's been paying on…

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used Vehicle Retention Index for June, showing the Index, rising modestly to 113.0, up from 112.3 in May. On a twelve-month basis, the index has dropped 4.5% from last June. Click here to obtain a copy of the latest index data.

The Black Book Used Vehicle…

With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to…

This was a response to a question about Salespeople in my inbox:

The problem stems from who to blame.   Dealers blame the Managers and the Managers blame the salespeople.  Managers stay until they have a DUI, verbal blowout or quit.  Salespeople just come and go as evidenced by the 62% average turnover rate.

If the salespeople fail, it is the Manager's fault for more than one reason.  First they hire or have other screen their salespeople and mostly it is done…

JOIN ME THIS MONDAY!

How To Build A Personal Brand & Start Selling Cars On Social Media In Just 72 Hours!

Without wasting time or money & even if you have ZERO social media skills!

REGISTER NOW! …

Internet leads suck.  No one is calling me back.  All internet shoppers are grinders.  I can’t make any money in automotive sales.  I need to invent the next uber or snapchat if I really want to make it in the world.…

A persons biggest fear is rejection from their peers. A sales person has the same fear when they represent a product they believe in to their peers.

Confidence Sells

Customers, and really everyone are attracted to want to deal with, and be around confident people. It seems like these people, men and women alike never face any kind of objections when they are dealing with their customers. In a sense this is true, and it is because they have earned the trust and…

It was in late 1987, and I was conducting an in-dealership workshop focused on Financial and Operational Planning and Controls. I was describing an F&I process that I had recommended to increase service contract penetration, when the general manager said, “We used to do that.” In response to his statement, I asked, “Did it work?” “Absolutely,” he answered. I was tempted to say, “Then why did you stop doing it?”, but I was new to the consulting business and didn’t want to risk offending…

Who is the most important person in your dealership? Every time I ask this question I get different answers ranging from the dealer, to various members of management…

What do you dream of? 

Whether you are the small to midsize business or CEO of a large company there is "that thing" that drives you to keep going. 

You might work on your reputation alone for years and still not reach the level that affords you the luxury that you've dreamed about. Maybe it's more time with…

Lessons the Automotive Industry can learn from the 2016-17 NBA’s MVP - Russell Westbrook

By: Alan Ram

http://www.InternetSales20Group.com Call 856-546-2440 and speak to Joe Argento or Billy Vamvakidis for details.

3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th - 12th …

Express Service is a way to build growth in your service departments numbers and profits. This is a big need today as so many of our customers end up going to secondary maintenance facilities for this work. This is draining much of the customer base that once relied on us for taking care of their vehicles. To quote Author and Marketing Expert Seth Godin: He said, “There is no shortage of remarkable ideas, what’s missing is the will to execute them.”

The independent franchises…

Industry experts tell us that car buyers go to 1.6 dealerships to buy a vehicle.

From the Women-Drivers.com 2017 US Women’s Car Dealership Report, we find that number to be true for half of women car buyers. The other half report a very different answer altogether. An amazing forty-six percent of women car buyers are going to twice the industry average, or 3.2 dealer visits.

Which begs a few…

A worthy journey requires multiple means of transportation to arrive at the desired destination. This belief keeps me from the shadow of failure within the proverbial dead end. It’s that place in the road that requires a shift in one’s travels.

When looking at my resume the one key component that continually presents itself is my desire to grow a business and strengthen a community…

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair Order (RO) that can possibly be closed. Since many dealerships…

Which do you have on your staff?

Every department has its standouts and its under-achievers, but have you ever considered what makes them so different? Both work in the same environment, with the same guests, and the same pay plan; but their productions levels and customer satisfaction scores are worlds apart.

We might assume our top-performers simply…