Here are a few scripts that you can implement immediately while speaking with prospects and while working a deal. Merry Christmas & Happy Holidays! 

Customer on the showroom while working a deal:

Customer: We're going to wait until after…

Your effectiveness in leadership will come from being around your team. You will have plenty of time at your desk to analyze reports, crunch numbers and work in your CRM, however resist the temptation to anchor down there and invest your time to the team.

You be the thermostat in your department and set the temperature every morning through your actions and by what…

"The failure to meet the expectations of our customers on line, on the phone & on the lot will cause the customer to eliminate our dealership from the list of potential stores to buy from." 

Unfortunately, our success & failures of this business depend on the ability to satisfy or fail to meet our…

"Your Attitude Determines Your Altitude." 

Once upon a time a strong wood-cutter asked a timber merchant for a job. The timber merchant was happy to oblige. The pay was good and so were the work-conditions. Therefore, the wood-cutter was determined to do his best.

The timber merchant presented the wood-cutter with an axe…

I found this study about how consumers shop for cars from the AutoTrader Dealer Learning Center www.weworkforyou.com. Nearly a quarter of all new- and used-car buyers use multiple devices to shop. Indeed, there's a correlation between everyday device usage and shopping behavior, and it's a trend that's becoming a way of life.…

If you wanted to build a new dealership, how would you do it? Would you just grab a bunch of nails, screws, wood and material and start? Would you just wake up one day and say, "Today's the day" and go to the home depot and start buying the materials? Would you search the Internet and figure out how to do it yourself? In truth, you know as well as I, that there are a…

Zig Ziglar

"Success means doing the best we can with what we have. Success is the doing, not the getting; in the trying, not the triumph. Success is a personal standard, reaching for the highest that is in us, becoming all that we can be."

Do Your Best!

When we do the best we can, where we are, with…

It's not who you are that holds you back, it's who you think you're not." ~ Author Unknown   

I'd like to start out with a story that maybe some of us can relate to. This deals with the number one obstacle of the sale. You! The demo is completed, they love the car, they love you, they love the ease of everything so far and now…

So as you head into the weekend, are you setting the stage to be successful? Are we reaching people how they like to be naturally reached? When you think about the most common and effective ways people communicate today; text messaging, social media, social media messaging and cell phones; are we ignoring these avenues only focusing on…

As we approach the end of this month let's finish strong and remember to:



1. Follow through and follow up with any leads that you haven't reached within the past 30 days.…

Be A Thermostat Not Just A Thermometer!

Being in the business for my short time, I've realized this one thing. Most dealerships are doing the same thing. Now I didn't say, "ALL Dealerships are doing the same thing" because I realize that there are some that really have set themselves apart from the masses of mediocrity. However, most…