Richard Keeney's Blog (45)

Service Advisor Tips for Following-Up on Declined Services by Brett Coker



As we’re helping people with some of their biggest investments, it’s our moral duty to be there for our customers by following up on services they’ve initially declined. Ethical practices in the car business go a long way in retaining customers and increasing referrals. 

You won’t be setting yourself up for disappointment. It’s not a lost cause. Here’s…

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Added by Richard Keeney on September 27, 2016 at 10:30am — No Comments

Keep it 100! Stop the Shortcuts! by Richard Keeney

Is your sales team committed to giving it their all 100% of the time?   Read how to create and sustain an enthusiastic, professional and committed staff to inspire excellence and close more deals. 

Our dealership motto:

 

100% of the customers will receive

100% of what we have to…

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Added by Richard Keeney on September 8, 2016 at 3:30pm — No Comments

10 Ways To Effectively Interact With Women by David Martin

Women purchase over 50% of the cars bought and play a major role in over 85% of car purchases. 

Women are not only coming in more armed with researched information, but they are practical, savvy, and open to change. They want to develop a relationship of trust with a dealer and it’s up to us to rise to their…

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Added by Richard Keeney on August 12, 2016 at 4:00pm — No Comments

Wish Them Well, But Ask, “What The Hell?” - How to Capitalize On Exit Interviews by Richard Keeney

Well, you know it’s inevitable.  Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the off-chance that you could learn a little something? You…

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Added by Richard Keeney on June 24, 2016 at 1:00pm — No Comments

20th Anniversary Reflections by Richard Keeney

IT’S BEEN 20 YEARS SINCE THE LAUNCH OF OUR COMPANY, THE MAR-KEE GROUP.  MY GOODNESS, WHERE DID THE TIME GO?…

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Added by Richard Keeney on June 9, 2016 at 5:00pm — No Comments

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