Featured Blog Posts (3,897)

ALR Panelist Opportunity

ALR Panelist Opportunity:

Automotive Leadership Roundtable

Susan Scarola and the Automotive Leadership Roundtable need one more dealer panelist at on March 13th at the Fontainebleau in Miami Beach.

The Topic is "Creating stakeholder value: top down…

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Added by DealerELITE on February 23, 2017 at 2:00pm — No Comments

Prepare Yourself to Make a Deal

Are you ready to make a deal today? Grab your coffee, grab your Gameplan, and get rolling.
Here are three simple things you can do today to make sure that you're prepared when an UP walks onto the lot: 

Walk your inventory.

Start your day with a walk around the lot to see what inventory is available and where specific vehicles are located. Do any units need attention? Are they dirty and need a…

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Added by Scott Bergeron on June 26, 2014 at 10:59am — No Comments

Help them win

My 13 year old son has not had the best relationship this year with math. In short, math has kicked his butt so much so that he's almost given up. Last night I saw him sitting on the couch just staring at his math worksheet. Watching him out of the corner of my eye, he kept staring at it, but never would put pencil to paper. Noticing this, I sat down beside…

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Added by Marsh Buice on February 23, 2017 at 11:44am — 3 Comments

Secrets of The Best Automotive Sales Consultants !

Successful sales consultants in the automobile industry do the following:



1. They plan their day the night before in writing or in their CRM. This means they can hit the ground running with a well thought out plan of action and purpose.They don’t waste time during the day stopping to think or decide "what do I do next ?" 

 

2. They show up for work early, and do a walk…

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Added by Chris Saraceno on March 30, 2013 at 3:00pm — 57 Comments

Are You Afraid of Change?

Change is something that is critical to your business. If you’re not adapting to the change around you, you’re bound to fall behind the ranks of your competitors!

Join Paul and Ashley on this week’s Think Tank Tuesday as they give you tips and tricks on how to conquer your fear of change in the workplace and in your personal life.…

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Added by Paul Potratz on February 22, 2017 at 10:02am — No Comments

Customer Focus

Today’s dealerships spend tens of thousands of dollars every month to reach new customers and get them inside the dealership doors. A large amount of these funds are spent on newspapers that end up as a floor mat the next day for a birdcage. I’ve seen thousands of dollars spent on service ads, that promote super low price oil changes to drive traffic that will spend nothing on suggested needs…

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Added by Rob Gehring on February 22, 2017 at 9:50am — No Comments

Culture, Customers and Your Dealership in a Flattening Market

If you examine the average dealership’s sales since 2010, you’ll notice that they’ve steadily been growing year-over-year. Of course, the average dealer has been growing because the market has been growing; and while everyone has seen sales increases over the last several years, only a small percentage of dealers have experienced an actual increase in their…

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Added by Steve Stauning on February 15, 2017 at 5:30pm — 1 Comment

Sometimes you should say what you will not do to make a sale

I will never forget selling vehicles online in the 80's.  After three years, I had my own advertising, my own customer base, my own phone pops, set my own hours, and got paid on everything.  Although most of my inquiries began online or with a phone call, I had the highest gross average in the store.

Just like your inquiries, phone pops and emails would be about…

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Added by Israeli rothman on February 17, 2017 at 12:00pm — 3 Comments

The 3 Best Ways to Recruit Top Talent: By Chris Saraceno



As many Business owners and recruiters have found as they aim for hiring talent that contributes on a high level to their business, it is not often as simple as posting an ad and reviewing the first few candidates.

Recruiting, at its most effective, involves a level of direct advertisement so that the team in charge of hiring has a way of weeding out the candidates that don't meet the companies’ standards and to meet to the ones that will add value to a company.

Here are 3…

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Added by DealerELITE on March 31, 2016 at 11:30am — 2 Comments

People and the Road to Dealership Profitability

My Company Recently launched a blog, here is an article one of my partners wrote. (Link is at the bottom)

Your People are the Lynchpins of Your Dealership

Leaving the most crucial aspect of your business for last was not by accident. Your people are the lynchpins of your dealership. You can focus on product and process all day, but people make or break the success of your business.

Throughout my career I've had the fortune to observe hundreds of dealerships, large and…

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Added by Angela Mancuso on February 16, 2017 at 1:08pm — 2 Comments

BOTS EXPOSED: Defining & Uncovering Your Wasted Ad Spend

Over the last several months, it’s been refreshing to see more and more automotive leaders shifting their focus from quantity to quality when it comes to their website traffic and overall marketing. Rather than holding value in the number of site visits, the value has shifted to the…

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Added by David Metter on February 15, 2017 at 4:52pm — 2 Comments

Hiring for Customer Service

Savvy auto dealers understand that people skills count. Customer service before, during and after the sales or service process has a tremendous impact on the bottom line and CSI score for any dealership. These best practices can help you hire employees with top-of-the-line service acumen to help ensure your customers keep driving…

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Added by Mike Poskey on January 25, 2017 at 9:30am — 2 Comments

Top 5 Things To Do Now For Hiring Success in 2017

It's official: 2016 is over. Take a moment to review your hiring process: Were you able to identify the best candidates for your organization? Do you need new tools to make it more efficient? Where do changes need to be made in order to achieve greater success this year?

In addition to an employee engagement strategy, the area that can have the greatest impact…

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Added by Mike Poskey on February 9, 2017 at 3:30pm — No Comments

6 Things You Should Know About Your PC

A PC is arguably the most important tool you use on a daily basis. It's used to communicate with customers and your colleagues. It's used to store documents and other important files. It's used to run business applications and to access the outside world via the Internet, as well as cloud-based applications.…

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Added by Erik Nachbahr, CISSP on February 14, 2017 at 12:25pm — No Comments

People Are People

Found this post on one of my social media news feeds one afternoon. "Two hundred inactive FB 'friends' going today so I can make room for those that want to play here. SeeYa.'   This statement was posted by someone I consider a fairly savvy promoter, especially in social media, for a highly visible organization.  Of course,…

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Added by Stephanie Young on October 22, 2012 at 10:30am — 2 Comments

Dealer Elite: The Automotive Industry’s Medicine Cabinet for Dealership Cuts, Colds and Headaches

I had an elementary school teacher who claimed that there are no dumb questions other than the question not asked, because you never know who might also have the same question and need an answer but lacks the courage to ask.  With all the great information available on sites like Dealer Elite, why do so many resist the temptation to take advantage of free tips, advice and road maps towards success? 

 

As an…

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Added by Stephanie Young on August 11, 2011 at 1:00pm — 27 Comments

Loyalty: It’s Not ALL About Millennials

A recent McKinsey podcast shared that when it comes to loyalty programs, a large part of the population is being ignored: elderly customers.

 

The podcast featured Jaana Remes, partner of the McKinsey Global Institute, and coauthor of…

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Added by Mike Gorun on February 7, 2017 at 8:45am — 3 Comments

The Million Dollar Marketing Strategy

Is there such a thing as a million dollar strategy or a one-size-fits-all strategy for your digital advertising?

On this episode of Think Tank Tuesday, Paul, Ashley, and Juliana discuss brands that have attempted to utilize a million dollar strategy and whether or not it could be repeated for your business. …

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Added by Paul Potratz on February 7, 2017 at 5:04pm — No Comments

You need to become a better closer!

Do you say any of these?

  • What do I need to do to earn your business?
  • What do you want for your trade in?
  • What's the best price you've had so far?
  • Did you want to go for a drive?
  • When are you looking at doing something?
  • First to speak loses

You need a better way!

Checkout my all new, low…

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Added by Dave Benson on February 3, 2017 at 7:29pm — No Comments

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