Leonard Buchholz's Blog (95)
Today is number 56. There are 309 days left in this year.
For you the month of February in the Service Department was Great! You hit the Goals you set for HPRO, EFL and Profit Margins! Your CSI has never been better! Overall, you could not have done any more. Congrats! And, March looks like it is going to take off as well!… Continue
Added by Leonard Buchholz on February 25, 2011 at 1:00pm — No Comments
The 3 MMMs of Change
Wanting.
Waiting.
Wishing.
Most definitely the 3 Worst strategies in Leadership when it comes to changing behavior.
If you want to make changes in behavior you need to turn your W into a M.
Measure
Monitor
Manage
The single most important element to effecting change is to Measure what it is you are trying to change. If you are… Continue
Added by Leonard Buchholz on February 9, 2011 at 11:17am — No Comments
3 Strategies for Failure
Yet, these 3 Strategies are the most common response many otherwise capable Managers (and Dealer Principals) use over and over again with little to no results. This in turn leads to a downward spiral of resentment followed by anger followed by the inevitable angry… Continue
Added by Leonard Buchholz on January 20, 2011 at 10:53am — No Comments
When is Enough...Enough?
NEVER!
There is never enough Gross Profit. In fact, when was the last time you and the Dealer Principal sat down in the office and he or she took out the latest financial, looked it over and then said to you "Go ahead and close the service drive and take the rest of the month off. We have enough Gross Profit!"
There is never enough Service Absorption. We live in an… Continue
Added by Leonard Buchholz on January 12, 2011 at 4:30pm — No Comments
Seminar "3 Rules For Increasing Service Absorption" Jan 5th
Still not too late to sign up. Send an email to freetraining@dealerprotraining.com for phone access and workbook.
Make 2011 the Year of Results!
Added by Leonard Buchholz on January 5, 2011 at 12:30pm — No Comments
Be A Self Developing Leader In 2011
If you are waiting around waiting for someone to tell you “Hey…you…yes you…get some new skills!” then you are about to get run over like an empty paper cup on a New York city street there pal.
This is part 5 in a series on Leadership for 2011.
2011 will be exciting and challenging, no doubt about it.
Car sales are up, RV sales are up…and people are starting to recover… Continue
Added by Leonard Buchholz on December 27, 2010 at 9:45am — No Comments
John Q. Service Advisor
Johns current performance level is not acceptable. And the consequence of not taking action has verifiable results. Take a look at Johns numbers.
His current HPRO at .9 at the… Continue
Added by Leonard Buchholz on December 23, 2010 at 9:36am — No Comments
Contest is nearing the end...
Send in a picture of the service drive all decorated up and you will be entered to win in the DealerPro Training Solutions Best Decorated Service Drive Contest!
It's simple. Decorate, take a pic, send it to lbuchholz@dealerprotrainingcom or mrobson@dealerprotraining.com and you can win!
There are details on the blog at…
ContinueAdded by Leonard Buchholz on December 21, 2010 at 4:24pm — No Comments
Lead By Communicating In 2011
One of the biggest you’ll face (if you have not already) is becoming more effective as a Communicator.
This is part 4 in a series on Leadership for 2011.
The Leader in 2011 is a vastly different Leader than one from 1991 or 1981. The changes in personnel, technology, training, communications and knowledge DEMAND a Leader that is a better Communicator than one from those eras.
When I came up through the… Continue
Added by Leonard Buchholz on December 20, 2010 at 9:18am — No Comments
DealerPro Training Sponsoring Fixed Operations Training Sessions
Once in a while a great deal comes along. Your friend has tickets to the game at half price…you find the golf clubs you want on sale at 40% off…the caterer for your daughters wedding throws in two bottles of champagne for the wedding party… great deals come in all shapes and sizes.
This is a great deal.
DealerPro Training Solutions is sponsoring 10 Training Sessions covering topics…
ContinueAdded by Leonard Buchholz on December 15, 2010 at 2:00pm — No Comments
Seminar Schedule for the NADA Convention
Don Reed, CEO of DealerPro Training Solution is scheduled to present "Implementing The Four Essentials To Service Absorption" at the NADA Convention in February 2011. There are four seminars to choose from.
Friday February 4th@1:30pm in Room 2018 West.
Saturday February 5th@1:00pm in Room 303 South Esplanade.
Sunday February 6th@11:00am Room 2016 West.
Monday February 7th@8:30am Room 2016 West.
Don has been a Top 10 NADA Convention Speaker since 2007. He…
Added by Leonard Buchholz on December 14, 2010 at 10:00am — No Comments
Lead 2011, Not Manage 2011
Typically, as the level of responsibility grows, so grows the level of administrative duties. These administrative duties include responsibility for how much to spend on light bulbs for the showroom floor to changing the shop supplies vendors.
Everything in the Dealership somehow manages to come across your desk, right?!
This is part 3 in the Leadership for 2011… Continue
Added by Leonard Buchholz on December 13, 2010 at 12:09pm — No Comments
Holiday Photo Contest
DealerPro Training Solutions is sponsoring a CONTEST for the best decorated Service Drive! Anybody can win! All we need is a picture of your Service Drive all Decorated up for the Holidays! All you have to do to enter is Send us your best photo!
On December 24th, we will pick the best of the best of the best! The winning Dealership will get a Holiday Gift Basket! Winners will be notified by email!
That’s all there is to it. Get those photos… Continue
Added by Leonard Buchholz on December 6, 2010 at 1:36pm — No Comments
Be A Model Leader In 2011
This is part 2 of a series on Leadership for 2011.
In the first post I told you about a training visit and seminar I conducted and how I found a Leadership module hanging on the wall that I thought was one the best I have seen.
The second concept that was written on that poster was…
”Model The Way.”
What it means is that as a Leader,… Continue
Added by Leonard Buchholz on December 6, 2010 at 10:00am — No Comments
Be A Compelling Leader In 2011
2011 is on the doorstep.
Anytime of the year is time for reflection, goal setting and renewed committment.
However, this time of the year is particularly important as the year is winding down and we take time to look at what we have accomplished in 2010 and what we would like to do better in 2011.
This is not a “Goal” setting blah blah blah blog post. If you are in a Leadership position in your Dealership and you need a lesson on Goal setting and business planning,…
Added by Leonard Buchholz on December 3, 2010 at 1:00pm — 1 Comment
Service Absorption Rule #1
Maintaining your profit margins is not always easy, and it’s not getting any easier! If you are struggling with profit margins, the first thing you must do is measure what you are getting.
The financial statement is the place to look. On your financial you will find month end data as well as year to date. What we want to take a look at it is the month end… Continue
Added by Leonard Buchholz on November 30, 2010 at 11:13am — No Comments
The Hundred Mile An Hour Goat
The first hunter says “Wow, that’s some h***; I can’t even see the bottom. I wonder how deep it is.” The second hunter says” I don’t know, let’s throw something down and listen and see how long it takes to hit bottom.”
The first hunter looks around and spies an old automobile transmission lying in the grass. He tells the… Continue
Added by Leonard Buchholz on November 29, 2010 at 11:57am — No Comments
Just Because It's The Obvious Answer
I am constantly surprised at what people say when the answer they are seeking is the obvious one, it's simple and they don't accept it.
It's kinda like the Customer who is buying a car and you hit them right on the number on the first pencil... they look at you like you are screwing them! "It can't be this easy" they are thinking or "I'm paying too much."
In Fixed Operations it's the same. If a Customer needs a repair done and you go back to them with a repair that obviously…
ContinueAdded by Leonard Buchholz on November 17, 2010 at 5:29pm — No Comments
Did You Conduct Customer Service Training This Year?
What did you do in "Customer Service Training" this year? Did you have an in house seminar? Did you have ongoing Training? What subjects did you cover? How did they relate to your Dealership Culture?
These are some of the questions you need to answer.
Why?
If you did not Sell as many Cars this year or Sell as much Service as you needed to and you plan on selling more next year, then the 1st order of business is to decide what worked for you this year and what did…
ContinueAdded by Leonard Buchholz on November 11, 2010 at 6:24pm — No Comments
3 Ways Service Advisors Can Speed Up Service Sales
In 100% of the cases there is a series of steps the Advisor can do during the writeup and repair process to increase the chances that they will be able to contact the Customer once the vehicle has been inspected or the repairs have been completed.
Step Number One.
Get a “Pre-Approval” amount. This is amazingly… Continue
Added by Leonard Buchholz on November 11, 2010 at 3:05pm — No Comments
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