Have you ever heard this phrase??

 

In every conversation…someone is buying…and some one is selling…

 

Let me repeat that…

 

In every conversation…someone is buying…and some one is selling…

 

It could be a simple conversation…

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Coaching…or should I say…continual coaching… is THE… most important ingredient in running a successful business….

 

But with so much time…effort…and money being spent on coaching …why isn’t it more effective??

 

Let’s take a look at coaching as a whole…

 

 

It goes without saying…that coaching …as with…

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Have you ever heard someone say …

 

“it’s not MY job”

 

Or….

 

Finger point at another employee,……..

thus blaming them for the shortfall??

 

 

Or better yet, make up an elaborate story to simply cover their butts??

 

These people suffer from “victimitis”….

 

They feel they are the victims in every situation. They never hold themselves accountable and everyone else is…

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The topic of leadership has been and continues to be one of the most vital topics in human history.

 

Every organization, or collection of people, from large to small, requires skilled leadership. Every group, every family, every city, every association and every nation – fulfills its purposes and potential based on that leadership.

 

 

So…..What is Leadership???

 

I think it is…

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For most organizations…the process of interviewing…hiring…and training a new employee…doesn’t last long…



Most organizations feel that they have hired a competent individual…and the individual will inspire themselves to learn and grow…



The sad part is…organizations expect ALL employees to come out of a pretty little gift-wrapped box…with all of the knowledge and discipline…to go forward…



All the organization needs to do…is to take that individual… out of that… Continue

What have you done to lead yourself these days???

 

Have you read any books??

 

Gone to any seminars??

 

Listened to an audio presentation??

 

Too many times we take what we have learned years ago and continue to apply it to today’s world.

 

That philosophy…… is simply not going to work.

 

Take a look around. We are living in an age where change happens so fast that we sometimes don’t even notice it. The age…

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Is making a mistake…a bad thing??

 

Lots of people think… that mistakes are bad…but in reality…making mistakes…is a good thing…

 

Making mistakes are a good thing…because it shows you are willing to go forward…and take a chance…with a task or problem….

 

Remember…to get… what you have never gotten…you have to do…what you have never done…

 

In an effort to solve any task or problem…you have to be willing to take some risks on making…

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Have you ever experienced a presentation of a product or service…that was absolutely the best you have ever seen??



What made that presentation so good??



Think about it…



What was the one thing that made you say to yourself…WOW…I am absolutely going to make this purchase…?



What sold you??



It was the confidence and conviction…of that salesperson…that sold you the product or service…



And confidence ONLY comes from one… Continue

Employee retention…or lack of it…is a very expensive proposition…

 

Now…I am not advocating keeping the wrong people for the sake of saving money…

 

The first thing you need to do…is hire the correct people…

 

But once you do hire the correct people…it is very important… to keep them…focused…motivated…invigorated…and going forward in a positive direction…

 

A recent study shows…that 85% of Human Resource executives…state the single…

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In my 29 years of retail experience…and in coaching…literally…thousands of individuals…

 

I have come to notice… an individual will fall into one of three categories… of happens…

 

And that is H-A-P-P-E-N-S…happens…

 

A person will either…MAKE things happen…

 

Or they will…WATCH things happen…

 

Or…they will look around and ask…WHAT HAPPENED???

 

Now obviously…there is a clear and distinct difference… between…

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Customer retention…. It’s the single most important item…. that any Dealership can concentrate on….



Let me start with an NADA statistic



NADA did a survey…. And it showed that customers that service their vehicle… at the dealership…. are 17 times more likely to purchase another vehicle from you.





17 TIMES more likely!!!



Not twice as likely….



Not 5 times more likely….



Not even 10 times more likely…



Seven…teen times… Continue