Do You Believe?

 

I believe the way to care for your vehicle is to maintain it, with a strict standard on preventive maintenance. It seems that today preventive maintenance has become tainted by the manufacturers, with their desire to lower the cost of ownership on paper. They boast about their fluids lasting forever…

Click the link below to hear why I work in dealerships Fixed Operations. Find out why I am so passionate about helping dealerships improve their results.…

Am I Ready For a Service BDC?



Many dealerships have seen a tremendous value in developing a sales department business development center. Without question, they improve the sales of new and used vehicles on a consistent basis providing the sales department with solid leads.

 

Far fewer dealerships have developed…

Improving Gross Profit from Parts



Most everyone has heard of using a parts matrix pricing program to improve gross profit margins. Over the years I’ve seen some programs that I thought were excessive and others considered reasonable. My feeling is that gross profit on parts being installed on customer pay repair orders should be…

The Most Important Thing



The most important thing in our business today isn’t even a thing. It’s the person we call the customer that pays the bills. Surely your dealership would treat that customer who is without a doubt the most important person incredibly well, correct? Go back in your…

Why Not Now?

 

This is the time of year that most people begin looking forward to next year, setting goals and objectives to reach. There are several ways to work the numbers, as some people want the objectives to be lower and easy to obtain. Others set their objectives aggressively, believing they can accomplish more. Some manager’s use…

Making a Difference

 

This is the time of year that companies illustrate their compassion for the less fortunate, team members, and their customers. There are so many ways for individuals to make a difference while we’re at work regardless of the…

When Things Go Wrong

 

One of the very few things I can guarantee we all have in common, is that there will be times in our life things will go wrong. When things go wrong in your life, the first reaction might be to determine who we can place the blame on. Zig Ziglar had a wonderful saying that when you’re…

Are You a Hoarder?

 

This is the time of year dealerships are making decisions for end of year adjustments. Today I wanted to focus on the parts Department aged inventory. I understand how hard it is to realize eventually old inventory loses its value and has absolutely no chance of selling. Nevertheless, this is a…

Today let's take a look at our operations and get ready for an upcoming record year! Don't forget the dealership with the best fixed operations will always win!

 

The $1,300 oil change

 

A few years ago I was at an account of mine, working in the…

A Passion For Customer Care



Imagine if everyone on your service team was known for having a passion for customer care. They would make the customer feel appreciated from the moment they had arrived to the time they exit the dealership. The team would understand every customer’s concern and the detail required to fix their vehicle correctly on the first visit. They would place a great…

Developing a winning culture is critical to achieving consistent success. It will never happen by accident and requires commitment from everyone on the team. Let’s look at a couple contrasting examples from Cleveland area sports teams.…

Increasing the Profit



“How do I increase profits in my service department?” This is a question that we often hear, so today we are going to look at three ways to increase profits in your service department!…

Everybody wants to maximize their results on repair orders just ask them. The tone of the conversation will change however, when you ask them how they will maximize their results on repair orders. I find it fascinating how…

Why Do We Do This?

Zig Ziglar had been a strong positive influence in my life. One of the many statements that influenced me was "You can have everything in life you want, if you will just help enough other people get what they want" This is one of the cornerstones that I have built my personal life on. If you make it your mission to lift other people up,…

Few would debate the fact that there is a technician shortage for automotive dealerships in today's market and the problem is going to get worse in the future. There are many reasons for this shortage that will be reviewed in this article as well as the ways dealerships need to deal with this crisis. I believe that dealerships will be placed into two categories the have and…

Give your Advisors the tune-up they need! When your Advisors complete this course, they will be given the skills to up-sell your customers at a much higher rate. Informing every customer about the needs of their vehicle with our no pressure approach will maximize your dealerships gross profits!

Click the link below and give your Advisors the tune-up that will keep them…