A recent Google search for “customer experience” produced around 1.49 billion results. And refining the search…

Albany, N.Y. – May 22, 2019 – Auto/Mate Dealership Systems announced today it has successfully completed all dealership management system (DMS) integrations with MacroFile, Macrosmith's electronic document management system. The integration helps speed auto dealers' transition to a paperless environment, improves productivity and streamlines workflow.

"The ability to instantly retrieve information allows employees to quickly answer inquiries from partners and…

Stitched photo videos have been around awhile. I’ve had many people ask me lately if they are still relevant, do consumers really watch them, and why dealers should have them when they already have a large number of photos and vehicle description on the VDP. My response is to remove personal opinions out of the equation and let the “data” do the…

We want you to be profitable and proud of what you do. We want you to have all the success that you deserve. We want you to know that it’s possible for you! That’s exactly why we started the video series, …

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report.

This week’s Market Insights Report…

Auto sales have faced slightly downward pressures so far in 2019, especially in April where U.S. auto sales declined 2.3 percent¹ despite having an extra selling day in the month and having the benefit of the spring selling season as an added incentive for car shoppers.

With the monthly data, the annualized pace of sales dropped to 16.41 million¹, below the estimates most industry observers pegged for the year closer to the 16.8 million mark. A year ago…

Timonium, MD –­ May 21, 2019 –­ Helion Technologies today announced it has become a CIS SecureSuite^® member. Through this membership, Helion is bolstering its auto dealership clients' cybersecurity defenses by leveraging CIS SecureSuite resources. The CIS Benchmarks^™, the consensus-based, internationally recognized security configuration resources, CIS-CAT Pro, and the CIS Controls^™, a set of cyber practices developed by…

Several Entry-Level Cars Experience Price Increases, Allowing Dealers Room For Greater Holiday Weekend Lease Discounts

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings, with prices on most of today’s popular leases holding steady from last month. Thirty-six different vehicles maintained their prices from April, a slight decrease from last month’s lease deals, where 75% of…

VIN information is organized in groups, and a search of your vehicle identification number can tell you a lot about your car. There's even a bit of fraud detection in the VIN, in the form of the "check digit," described below.

The first group of three numbers and letters in a VIN make up the world manufacturer identifier (WMI).

In this…

In this video blog, Jim Flint shares why time is important in capturing consumer attention.

A few notes on subprime loan origination and balance activity:

Subprime auto loan originations have a corresponding total balance of $7.07 billion, a 5.3% increase year-over-year.

The average subprime loan amount was $18,934. This is a 5.0% increase compared to January 2018.

Auto Loan Originations Observations through January 2019 reported as of March 2019:

• 1.78 million auto loans, totaling $41.3 billion, have been originated…

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent”? Well, because frankly, they didn’t earn it. This was the result of a couple very significant––and…

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent”? Well, because frankly, they didn’t earn it. This was the result of a couple very significant––and…

In today’s society, time is a precious commodity. So much so that consumers make their buying decisions based on how long it takes to complete the transaction. If you had the choice between a $20 oil change that would take 4 hours to complete, or a $30 oil change that would take 30 minutes, which would you choose?

For the automotive industry,…

In our video series Quality of Life, we’ve gotten to see so much about the high-level sales process of Ali Reda. We want you to be comfortable and successful in this business, and to do that you’ve…

Used car profitability expert Jasen Rice helps dealers distill an ocean of inventory stocking and pricing data down to the basics needed to increase turn and margin. Recon evangelist Dennis McGinn preaches faster time-to-line disciplines, so cars hit the sales line fresher so they can sell more quickly for better margin. 

Rice said dealers who prioritize stocking over reconditioning and online marketing, contrary to what many accept as gospel, cripples used car…

It’s a well-known fact that Amazon is on a mission to reinvent the traditional brick-and-mortar store model. Until recently, they were mostly focused on dominating online sales. However, it is clear Amazon is now looking to expand its footprint to include offline sales. A great example is the…

ECO is India’s most scientific, comprehensive and unbiased auto inspection & verification service for used cars, bikes and scooters. https://play.google.com/store/apps/details?id=in.droom.eco

Car insurance is very essential because life is very unpredictable and you cannot really say when accidents may happen. Drivers with authenticating driving license and of preferable age would be able to get car insurance very easily. But younger drivers without a driving license or with a learning license find it very difficult to find car insurance…