You disagree or not – it’s a fact that when brands embrace social media, they’re taking a huge risk putting all of their valuables out there in the open.
Good social…
Added by MANNY LUNA on April 13, 2011 at 11:50pm — No Comments
"What lies behind us and what lies before us are tiny matters compared to what lies within…
ContinueAdded by MANNY LUNA on April 7, 2011 at 5:34pm — 2 Comments
Added by MANNY LUNA on March 24, 2011 at 11:59pm — 1 Comment
Jerry first entered the automotive business as a sales representative in July of 1985 for a Subaru dealership in Waterville, Maine. By August of that year Jerry had been fired. His General Manager told him, “son, you just don’t have what it takes to make it in this business.”
After his less than prosperous start in the automotive industry,…
Added by MANNY LUNA on March 15, 2011 at 9:30pm — 2 Comments
Reposted:
The old joke about two bulls on a hill goes something like this. There are two bulls on a hill, an old one and a young one. The young bull says “Hey dad, lets run down the hill and get one of those cows.” The old bull replies, “no son.” “Let’s walk down the hill and get them all.” The moral, in the punchline of this joke, is supposed to be about the…
ContinueAdded by MANNY LUNA on March 13, 2011 at 9:00pm — No Comments
Added by MANNY LUNA on March 13, 2011 at 2:00pm — No Comments
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no delay, no procrastination; never put off till tomorrow what you can do today.
Added by MANNY LUNA on March 10, 2011 at 10:40pm — No Comments
"The biggest expense to an automobile dealer is not on his financial statement. It's that untrained salesperson out on the showroom floor!"
Added by MANNY LUNA on March 10, 2011 at 2:09am — No Comments
Added by MANNY LUNA on March 4, 2011 at 3:05am — 1 Comment
Remember the 80′s and 90′s? Everyone in business then was so gungho. To build a business then you had to be great on the phone making cold calls, excellent at booking appointments, great at doing sales presentations, overcoming objections and using any one of the 17 closes you had rehearsed.
Some people in business actually enjoyed the thrill of the hunt.
They loved chasing down their potential new clients and finally overpowering them into saying…
ContinueAdded by MANNY LUNA on March 3, 2011 at 10:27am — No Comments
I am Jackie Daniel Cooper, “Danny Boy”, to my Dad and Family. My vocation has been the retail automobile business since Dad gave me the opportunity to shine shoes at the dealership he operated, Easterby Dodge in 1963, Greenville, SC. Originally my business plan at 6 years of age was to shine the shoes of my Daddy’s salespeople … I realized early on they were better…
ContinueAdded by MANNY LUNA on March 1, 2011 at 11:30pm — No Comments
You disagree or not – it’s a fact that when brands embrace social media, they’re taking a huge risk putting all of their valuables out there in the open.
Good social…
Added by MANNY LUNA on February 28, 2011 at 4:38am — 1 Comment
We’ve all heard the basic rules of customer service. But they deserve repeating before we discuss how to resolve a customer complaint.
___
Rule #1: The customer is always right.
Rule #2: If the customer is ever wrong, reread Rule…
ContinueAdded by MANNY LUNA on February 27, 2011 at 12:39am — 2 Comments
Each day as you wake up, make the decision to strive to do what's right.
Approach your life…
Added by MANNY LUNA on February 25, 2011 at 11:44pm — 1 Comment
Added by MANNY LUNA on February 22, 2011 at 11:38pm — No Comments
So here we all sit watching General Motors make another bold move. But first before we talk about the latest and greatest let’s look back. Years ago GM sold off the GMAC unit to a third party. The proverbial cash cow is tossed to the wind. Many in the industry said that was foolish due…
Added by MANNY LUNA on February 13, 2011 at 4:30pm — No Comments
You know that your attitude has a huge impact on the actions you take and the results you get. So, how can you create a great attitude?
One simple, yet powerful, way to change your mental and emotional state (your attitude) is to move your body differently. The way you move creates how you feel. If you want to change how you…
ContinueAdded by MANNY LUNA on February 13, 2011 at 3:00pm — No Comments
Added by MANNY LUNA on February 4, 2011 at 1:30am — 1 Comment
Added by MANNY LUNA on February 3, 2011 at 12:30am — No Comments
Anyone who has been in professional sales for more than about 30 minutes has
heard the answer NO. No, I’m not interested. No, not right now. No, thank you. No, never.
NO NO NO!!
Those who are ultimately successful in sales are those who learn the true meaning of the word
NO. It may surprise you to learn that NO seldom means no. Let…
Added by MANNY LUNA on January 23, 2011 at 2:55pm — No Comments
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