Recently I’ve come to know a professional football player named, Jacobbi McDaniel. Jacobbi is an undrafted free agent from Florida State University that joined the Cleveland Browns last year. I attended a training camp session last week as his guest in the family and friends tent. I think we can all learn something about car dealerships through this…

Everyone that reads my newsletters or attends the conference call has a common thread. We want to improve. Today we are going to look at what I believe is a common thread for improvement. We must "challenge our normal".



 Everyone has a routine they follow every day in their personal life, as well as corporate.…

Check this out I am being featured in August addition of Service Drive Today!

In this particular article, I am not only talking about how the Service and Sales departments need to work together, but how to get them to achieve this goal at your dealership! #moreproductivity…

Does your Service Manager need a Tune up?

Most Dealers and Managers want sustained performance from fixed operations. Like new filters and spark plugs for your car, the basics of service and parts may need a tune-up from time to time. With processes that improve your customer’s satisfaction and bolster service & parts production, your team can boost and then…

I just finished writing an article for Service Drive Today. The article will be published in August’s edition of the magazine. In this particular article, I will be talking about how to get your sales and service departments to become more cohesive and more productive in their day to day operations. Sales and service departments have become information silos that we must…

Listen More

This newsletter will help improve your quality of life. It might be you’re in the position of a father, mother, manager, service advisor, technician or anything else listening is essential. It should be considered a talent or skill that we all need to improve. I’ve heard it said that if you want to be considered a…

Try Again



Two of the most important words in our language are “try again”. If you consider every major accomplishment in the world today the individual responsible for it said those words often. Thomas Edison invented the light bulb, and when he stated, he had over…

Over the years I've seen many dealerships terminate employees for various reasons. Most states today, state in their labor law claim, they are a right to work state. Interesting part about that is this means you really don't have to have a cause to terminate someone's employment at your dealership. Let's look at this in more detail, together we will analyze these…

Today’s car business has many challenges such as customer satisfaction, retention, and overall profitability. One thing I find interesting is, many of the challenges that car dealerships face are self-imposed. Today let’s look at some of the challenges and areas of opportunities for growth between the sales and service…

I believe without any question the service advisor makes the difference in regards to the service and parts department’s profitability. The day of handing a service advisor a pen and saying “here’s your terminal” should be well behind us. The lack of training service advisors allows for processes to never be standardized. 



The new…

The Problem



We are getting calls from dealerships all across the country and they are increasing by that day regarding their need for technicians. Unfortunately, the solution to the concern doesn't have an immediate reward and is generally not the answer that they want to hear.



The Solution



The…

One of the most important things about being successful is also one of the simplest. My belief is that developing a culture of care insures your success. Click the link below to look at this issue in greater detail.

What have you got to lose? This article is Free after all...…

Quit doing the same thing over and over, expecting to achieve a different result. If you are not happy with the profit margins of your service department, join us for our upcoming Service Management training seminar. Learn how to increase your revenue, set realistic goals and improve your overall quality of life.

Don’t let yourself become insane.

This class is…

Many times technicians and advisors recommend services based on the latest program that compensates them financially for selling it to customers. Listen to this call by clicking the link below, and find out the Fixed Performance approach to recommending services for your customers...you won't regret it! Unless you don't want to sell more work and retain your customers? This…

I find it interesting that many dealerships blast a client with high-pressure sales tactics on maintenance items before they even diagnose the primary concern. If a customer brings their car in for a squeaking noise in the brakes, and they are offered $856 of other maintenance that is needed in the advisors mind before discussing their primary concern, this advisor is heading for trouble.

Many times technicians and advisors recommend services based on the latest…

The dealerships that are willing to understand what needs to be done to attract and retain technician talent will have an appropriate staff. Those dealerships are unwilling to change and expect technicians to just show up at their dealership wanting to work are in for a shock. It all starts with you. I hope you choose your actions wisely and support your…

The greatest asset that I have is the ability to make a difference in the lives of others.  Encourage and inspire those around you to perform at a higher level. Live your life without any limits, doing what you were meant to do, and you will understand and feel an incredible inner joy. Click this link to read the full article.…

Make them important

Many managers make the mistake of thinking that they need to personally perform any task that is considered important. Some actually consider this a form of job security to be the only person able to perform an important task. In fact I believe it's exactly the…

On today's call we discussed the importance of having a red velvet rope policy in your dealership.

https://www.youtube.com/watch?v=gX6XymTxIOw

We all have had customers that cause us nothing but grief. How do we give them the service that illustrates our commitment to customer care? It seems no matter what you do you just can't make them happy. You want to keep them as customers because you need your RO counts to keep climbing. Read this article in its entirety and you might think of these customers a little differently...…