There’s a famous Seinfeld episode where George is at a very low point in his life.

Nothing is working and he doesn’t know what his next step should be.

You can watch it here: http://youtu.be/cKUvKE3bQlY

What would happen if YOU did the opposite of what your instincts (fear) tell you? If what you’ve been doing has been delivering the wrong results, what would…

Recently I received a emailed correspondence from a service advisor that was just fed up with all the added responsibilities piled on him and him peers in the service drive . He was asking me if the status quo has changed across the country.

Here is a snippet of that email:

“Many of the writers here feel taken advantage of because they have been asked to not only perform the functions of service write up but also cashiering and telephone answering and appointment…

Do you remember the pride you felt when your kid hit that game-winning homerun or executed the perfect pirouette? How do you imagine close friends feel when they bag that long-awaited, much sought-after promotion? Don’t your customers deserve to experience those same feelings each and every time they trust you with their vehicles? Arming your Service Advisors with exemplary Service Advisor…