Last time, we spoke about the beginning of the Inbound Sales Call, or the Phone Up at your dealership. We concluded that this is how we should answer the calls:

SMILE WITH A WARM FRIENDLY GREETING OFFERING ASSISTANCE

    Now our…

   We discussed in our last article the importance of the telephone in today’s competitive business and the need for training with all your salespeople. The phone skills an individual has or does not have directly impact the business’ bottom line simply due to the fact that telephone will affect roughly two thirds of your…

“I know we are bad on the phone but I never seem to get around to fixing the problem.”

Catch 22  (noun)

         1. a dilemma or difficult circumstance from which there is no escape because of mutually conflicting or dependent conditions.

LET'S BEGIN

The first in our series on the dire need in the car business for telephone sales training.

Traditionally telephone sales…