Every week I am in a different dealership teaching, training and coaching on how to create incremental new and used vehicle sales, and every week I am disappointed by the way the retail automotive industry seems to be devolving.



On one hand, I suppose this is job security for a person in my position, Dealer Training Manager for a captive lender. On the other hand, it is and has been my passion and love for our industry that has made me successful, and to see the way dealerships… Continue

Every week I am in a different dealership teaching, training and coaching on how to create incremental new and used vehicle sales, and every week I am disappointed by the way the retail automotive industry seems to be devolving.



On one hand, I suppose this is job security for a person in my position, Dealer Training Manager for a captive lender. On the other hand, it is and has been my passion and love for our industry that has made me successful, and to see the way dealerships… Continue

I was leaving my hotel room one morning, getting ready to start my day. As I walked at my usual brisk pace down the hall towards the elevators, that’s when I saw it. The yellow tape, rolling toolbox and what appeared to be an elevator technician getting ready to go to work on one of the two elevators this hotel provides. This was significant to me because I was on the top floor, and I knew with only one of two elevators working I would most likely get to stop at every floor on the way down, and… Continue

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MANAGING VS. SUPERVISING (“FARMERS” VS. “RANCHERS”)

Management=Participation vs. Supervisor=Observation…

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I had completed all of my interviews.  I had taken my Predictive Index and my Wunderlick Quiz, I had answered all the questions about why I wanted to be a car sales person, I had pitched the sales manager's pen to him, successfully selling him a 2-year old Mont Blanc that already belonged to him.  I had seen the pay plan and accepted the terms, shaken my sales managers hand and agreed to start on Friday, 2 days away. 

From the sales managers office, I called my mom and told her, "I am…

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Of all the things present in our society that might have a negative effect on our future generations and their ability to relate to one another; social networking (I don’t have to ask you, “How was your day?” I can just look at your facebook page), texting (I don’t have to live with the consequences of what I say because you can’t respond immediately), etc… one of the things that is more disconcerting than any of these is that this ability to relate without relationship is creating a…

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Landmark Training Blog Sight

 

“Our industry needs more nurturers and fewer managers.” 

What does that statement mean to you?

The trend in our industry is to hire people based on tenure and experience rather than talent and skills.  How many sales people and…

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