| Get Inspired: The Power of Great Customer Experiences! |
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| Thought Leadership Summits, Inc. (TLS), announces the agenda for CXAUTO 2023 taking place June 20-21st at the Ritz-Carlton Marina Del Rey, CA. |
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| Download the latest agenda |
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| For 19 years, CXAUTO has been the only summit series dedicated to helping unite Automakers and Dealerships to discuss exceptional customer experience strategies that deliver seamless omnichannel shopping, buying and aftercare experiences to exceed ever-increasing consumer expectations. Customer intelligence and intimacy will be the key to secure customer relationships of tomorrow! |
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| CXAUTO is an exclusive summit where auto executives meet, share inspirational thought leadership & gain powerful CX strategies using the latest marketing & data analytics techniques. CXAUTO features innovative tech & limited vendor involvement. |
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| The Summit Series features 30+ Senior Executive Speakers including: |
| 4 Key Themes featuring 20+ Main Stage Presenters – 5 Panel Discussions with Live Q&A |
| 10+ Hours Networking Breaks - Evening Networking Reception |
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| This Year’s Essential Themes: |
| · Connected Customer Strategy |
| · Retail Innovation And EV Marketing & Sales Acceleration |
| · CX Marketing Data Analytics And AI |
| · Aftersales, Service And Field Marketing |
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| Featured Sessions: |
| Forward, Upward, And Into The Future |
| Consumers are writing the rules of living, working, and buying and adjusting to a future that looks dramatically different might cause discomfort, but offers exciting opportunities. Jennifer will discuss how Ford is leaning into change, striving to understand attitudes, aspirations and anxieties about the future. |
| Jennifer Brace, Global Trends and Futuring Manager - Ford Motor Company |
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| Are You Listening? Real Insight From The Modern-Day Car Buyer |
| Being customer-centric is truly understanding the customer, so you can anticipate their wants, needs and communication preferences, create meaningful experiences, and build lasting relationships with them. Kevin shares customer videos and data collected to review what the modern-day consumer really thinks about EV’s, buying 100% online, whether they should trade-in their vehicle or use online selling services, and more from their August 2022 User Experience Study. |
| Kevin Frye, Head Coach of Marketing – Jeff Wyler Automotive Family |
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| The New Auto Industry: Innovation Meets Investments |
| The trio discusses the secret sauce of creating a collaborative match between product innovators and investors. They will discuss the due diligence journey Holman took to transition from customer to investor in order to fully leverage the latest data technologies to develop powerful CX processes and products. |
| Bill Cariss, President & CEO - Holman Strategic Ventures |
| Ron Frey, Principal - RL Frey |
| Atul Patel, Co-Founder & CEO - Orbee |
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| Closing the Gap between Customer Expectations & Reality |
| The Audi Studio: Kirk and Chad discuss the collaboration that brought the Audi Studio to life. The Audi Studio enables customers to design the vehicle they desire with Audi specialists bringing that vision to life through a seamless, immersive, and efficient experience. The Audi Studio utilizes a balance of the latest technology and new employee parameters to offer an innovative, compelling alternative to the traditional dealership experience. |
| Kirk Preiser, Director Retail Buying Experience - Audi of America |
| Chad Jernberg, VP of Customer Experience - Holman Automotive |
| The Qvale Way: Geno provides an introduction to some of their signature processes including “The Quale Seven Commitments” and “The Qvale Way” centered around successfully implementing a single point of contact and an omnichannel experience. |
| Geno Walsh, Executive Manager of Operations - Qvale Auto Group |
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| Other Key Speakers: |
| Gray Scott, Founding Member - Auto Genius |
| Lewis Scott, Director of Marketing, Digital & Field Performance - Byrider |
| Leah Webb, Vice President of Marketing - Foundation Auto |
| William Camastro, Dealer Partner - Gold Coast Cadillac |
| Ali Fawaz, VP Strategic Partnerships - Dealers United |
| LeeAnn Gehrs, Vice President Customer Engagement Center - Holman Automotive |
| Matthew Strickroot, Senior Manager, Customer Loyalty and Journey - Mitsubishi |
| Tim Gavin, Dealership Management Consultant - NADA |
| Shawn Williams, Director Aftersales Marketing, Business Intelligence and Technologies - Nissan North America |
| Robert Skinner, VP Marketing - Vice President Product Marketing - Novo Insurance |
| Art Shaw, CEO – RepairPal |
| Christopher Cokonis, Service Manager - Toyota of Downtown LA |
| Joe Shaker, Owner - Shaker Auto Group & CEO - TruVideo |
| Shawn Concannon, President - TSD Mobility |
| Samantha Foster, Marketing and Communication Director - UVeye |
| Tim Gavin, Dealership Management Consultant - NADA |
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| CXAUTO 2023 demonstrates the power of a great experience, featuring powerful thought leadership and best in class case studies in its tailored agenda carefully designed to attract Leadership – Board – Digital – Marketing – CX – Technology – Aftersales – Data and Brand Executives. |
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| As a special offer through our partnership with Dealers Elite, we are offering $200 discounted tickets so that you can be inspired by stories from these innovative companies speaking using CX as their differentiator. Claim your discount and Register | Use code: DEALER2023ELITE |
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| About Thought Leadership Summits |
| Thought Leadership Summits, Inc. (TLS) develops and executes exclusive, executive Summits, which enable the exchange of ideas, strategies, and tactics among the world’s best companies — helping our constituents maximize the return on their strategic investments. Learn more at www.tlsummits.com. |
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| Contact: Pam Walter, VP Development - Thought Leadership Summits |
| 609-216-6998 | pwalter@tlsummits.com | www.tlsummits.com |
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