Dane Saville, host of the KPI Cafe, catches up with Mike Cavanaugh to hit the high notes of running a modern BDC for automotive retail. Mike brings his background in sales and both working for and managing a BDC himself.

To make sure you never miss out on an insight, subscribe here: http://bit.ly/2lAyOMK

—— Topics Covered ——

What Should a Modern BDC Do Once a Lead Comes In (0:55)

How Should the Process Look in the Dealership? (1:42)

What Do BDC Managers Need to be Ready for in 2020? (4:00)