As we are constantly looking for ways to improve our internet sales process, one of the things that has come to our attention that we are thinking of looking into further is auto quoting. There are several
companies that offer services like this at a reasonable rate, one of
them being responselogix. We are looking at trying to implement this at
mainly our Honda store on a trial basis until we see how it works, but
before we did I thought it would be a great idea to pick the brains of
this community on the topic and see if anyone out there has had any experience working with such companies and how your dealership has benefited etc. To give you some background right now we are using a
system where a rep receives a lead then the lead is first called so the
initial contact can try to be made. If the initial contact is made by
phone the appt is attempted and if the rep does not set one then the
quote must be sent out manually by the rep through a template email we
have devised from some good quote templates we have seen. Obviously in
an ideal world we would be able to set an appt on every call, but when
this cant happen we want to be sure we are getting quotes out. Some of
the concerns we have are as follows...any input provided would be great.

1.) If your using an auto quote service, is it seamlessly able to interact with your ILM/CRM, specifically iMagiclab? THIS IS PROBABLY OUR MOST IMPORTANT CONCERN. So any of you using response logix and iMagic together please let me know how its going!

2.) Ultimately, we would like to get a hold of each customer on the phone prior to quoting to see if we cannot first set an appt. without having to divulge a quote. If you using an auto quote service, is there a
time frame you can set up to allow yourself a chance for contact before
its sent out?

3.) One of the main reasons we would like to implement this is to be sure each and every customer, regardless of whom the rep is the lead is assigned to is getting a quote. Another is to free up time since a lot of our guys are pulled in 100 different directions everyday. If you are using such a service, are all
your customers getting prices on time all of the time?