Automotive BDC Manager – Sunrise Chevrolet Buick GMC Collierville

Sunrise Chevrolet Buick GMC Collierville – BDC Manager

Are you an Experienced Automotive BDC Manager?
Are you struggling to find the dealership that is RIGHT FOR YOU?
Are you not making what you are TRULY WORTH?
If so, we have the CAREER FOR YOU!

Sunrise Chevrolet Buick GMC Collierville is currently looking for an exceptional Automotive BDC Manager to join our team! We are looking for a qualified applicant to head our Business Development Center and are offering competitive pay and full benefits. A minimum of 3 years Automotive BDC Sales or Call Center experience is REQUIRED! BDC or Call Center MANAGEMENT experience is a HUGE PLUS. Qualified applicants must be proven leaders with strong communication skills, basic computer skills, and the ability to conduct business via telephone and internet.

We Offer:

Competitive pay based on experience and performance!
Base salary PLUS commissions!
Medical, dental, 401K and paid vacations!
A family owned and operated member of your community!
One of the areas strongest Internet Sales Departments!
Ongoing training and development!
Room for advancement!
Responsibilities:
Forecast goals and objectives for the department and strive to meet them
Establish recommended sales and profit objectives
Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals
Stay abreast of incoming inventory, features, accessories, etc., and how they benefit customers
Attend managers’ meetings and training as requested
Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively
Know and understand the federal, state and local laws which govern retail auto sales
Interact with all other Departments to realize customer satisfaction goals
Recruit, hire, manage, and monitor the performance of all Internet sales employees
Supervise the efforts of Internet salespeople to enhance the image and customer satisfaction ratings of the dealership
Monitor and analyze Internet salespeople’s performances
Assist Internet salespeople closing deals
Communicate with Internet salespeople to ensure that dealership policies and procedures are understood and followed
Maintain a timely owner follow-up system

Sunrise Chevrolet Buick GMC Collierville

4605 South Houston Levee Road, Collierville, TN 38017

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Comment by steven chessin on January 24, 2017 at 12:35pm: Craig - Beautifully written job description.

There is a lot of confusion (industry wide) about what a "BDC Manager" is. Is "manager" a department director or a minimum-wage tele-marketer ? You got it right with ... "to head our Business Development Center", ""Recruit, hire, manage, and monitor the performance of all Internet sales employees" indicating a DEPARTMENT DIRECTOR. But "internet salesmen" are managed by the sales management team. BDC director would not (in my experience) have any control there. Although some is surely suggested as the lines blur when salesmen are doing more-and-more internet communications. Aren't all salesmen today "internet salesmen". Like "radial tires" become "tires" when they are ubiquitous.

There are a few additional elements I would consider as responsibilities - DIGITAL MARKETING - LEAD GENERATION - RETENTION - CUSTOMER SATISFACTION - SERVICE BDC --- some consider these to be other dedicated departments such as "digital marketing" -- maybe --- but it is all "organic" --- everything is connected --- and it takes everything to be done right to truly develop the business !

You probably do not remember that we actually discussed this nearly 10 years ago (when your sales training did not include "BDC") I vividly recall it because we spoke just as I was leaving one Extended Stay Hotel to re-locate to another one for group fifty miles further-on down the road. You told me "unfortunately we do not need BDC trainers at this time but maybe someday". I mentioned that I had taken your sales training back in 2001 and still carried the books with me ! I can't believe it has been 16 years !

How far is Colliarville from Los Angeles ?!