Have you asked yourself this question lately, is my dealership communicating properly? On average smartphone users in the United States send 764 text messages and place 164 phone calls per month. Without a doubt, younger users skew the data, but even people aged 55 to 64 text on average 80 times per month and 65+ text on average 32 times per month.

Why not communicate the way your customers prefer?

Texting benefits a dealer’s service team by speeding up service drives and closing ROs faster, saving advisors’ time by cutting phone calls more than 1/3 — ultimately resulting in an increase in revenue for service and sales.

Make your customers happy and they will tell the world about you!

See AdvantageTec’s texting solution video:

https://www.youtube.com/watch?v=6F3luipxtsI

What is Advantage txt?

Advantage txt is a real-time texting solution made for automobile dealerships providing them with automated and bi-directional texting. It allows your service advisors and sales staff to communicate quickly with clients and vice versa. Advantage txt is the easiest to use texting solution in the industry resulting in increased sales, improved CSI, and higher loyalty. It is a cloud-based app, operating system agnostic and accessible via any desktop, tablet, and mobile device. Its intuitive design with DMS integration assures high engagement of staff and clients. As we like to say, “Advantage txt is simple, safe, fast & efficient – make your customers happy today!”

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Article originally published on www.advantagetec.com on October 4, 2016.

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Comment by Thomas F. Jung on December 27, 2016 at 4:18am

Thanks for your comment, @Steven! Maybe out of pure fear of change - what will the change bring me, how am I going to profit, me, me, me, so many mes and not a single time thinking about the customer. I believe this can change. We can change the paradigm.

Comment by steven chessin on December 6, 2016 at 1:20pm

Why not communicate the way the customer prefers ? 

Great question. Maybe self-defeating arrogance. "The tail doesn't wag the dog" instead of  "the customer is always right". Is customer satisfaction and more business the real motivation ?  Logically, it would seem to be --- but if that were true --- why haven't so many adapted ?

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