Becoming an Outstanding Coach

Becoming an Outstanding Coach!

Do you think a professional coach would be a great manager in the car industry? A truly great manager is not only able to manage their team effectively, but also coach individuals while leading by example. This may not include throwing chairs or stomping up and down the sidelines, although I have to admire their passion, but it does include taking pride in your team's development.

There are many misconceptions about what qualifies a person for a management position. Most dealerships' qualification lists consist of the following:

Longevity with the company
Ability to be punctual
High customer satisfaction
Manages his or her time well
Is a consistent top producer

While these are all outstanding qualities, they don't necessarily signal an ability to coach and manage a team. One of the hardest transitions in moving from a great advisor or salesperson to a strong manager is understanding that you have to hold people to high standards which can sometimes change the dynamic of your former relationships. You are no longer working as a friend but rather coaching as a leader. If you take this role seriously you will earn everyone's respect as they see you are making a full effort to develop great players, which will lead to increased business and production. They will soon understand that you are now in a position of authority yet if they follow your lead, you will not need to use that position. This can happen by setting clear expectations from the very beginning instead of waiting for the right time.

A great manager will:

Set clear policies and standards while making sure each player understands the goals.
Not accept anything less than personal best.
Hold individuals accountable to give 100% of their effort not only to improve, but also to work well with others.
Offer consistent guidance, direction and encouragement that will educate and motivate.
Offer consistent training while rewarding personal growth
Not be afraid to correct and even reprimand poor performance or a reluctance to follow processes.

Having the ability to confront people with compassion while pointing out areas that need improvement are important steps to becoming an outstanding coach. Being able to explain company policies and hold people accountable is a big part of being a manager. No matter how good your numbers look or how educated, experienced, or talented you may be, how you treat your people tells all. Remember, "People will forget what you said and forget what you did but they always remember how you made them feel." Maya Angelou. Take a look around and see if your team is feeling successful!

Happy Labor Day!

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Comment by Sally Whitesell on September 8, 2015 at 2:42pm: Thanks for taking the time to comment Amy and Kris! Amy, you are right! Great Coaches and Managers aren't the most popular, but they are always respected!

Comment by Kristopher Hampton on September 8, 2015 at 1:40pm: There is a fine line between a great manager and great coach. Great read Sally.

Comment by Amy Kern-Smith on September 7, 2015 at 8:01am: Sally this is so true! It's amazing how respected great coaches are by their team, which leads to productive growth for all. Terrific post.