Salespeople, Managers and Dealers:  Stop losing time and money because it’s easier to say “yes.”

Scenario:

Customer:   “Do you think they’ll paint the back bumper and put two new tires on it?”

Salesperson:  (Treats the question as an objection and takes path of least resistance) – “I’ll go ask.”

The Salesperson has pretty much validated the request as doable. At this point, to not fulfill the request gives the appearance of being uncooperative.  Of course, the Salesperson wants the deal and feels the customer’s request will not keep management from putting it to bed.  After all, they do this all the time, right?

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