Used Car Department Inspections

Did You Buy It Here?

Many dealerships have friction between the used car department and service and parts. I admit being a fixed operations consultant there is a bias however let's look at what is best for the dealership. The customer that test drives a well inspected vehicle with all needed items repaired and current on maintenance will generally notice. I recommend when dealership provide this kind of used car they should place a copy of the inspection in the vehicle for the customer to see. The comeback I often hear is if the vehicle is taken to the auction this money will be lost. The interesting thing is the reputation of the dealership falls along with used car sales in the future. Used car managers decline a lot of work in service stating that when the vehicle is sold they will perform the needed work. The problem with this is they go so service saying I need this right now it is a sold unit while service is jammed with customer work already promised. It just makes good since for all to have a used car that stands tall to the customer and the sales staff is proud to represent. Now I do suggest on the parts side some flexibility in a good better best pricing. If a used car manager needs to have a reduction in parts pricing to complete the needed items and use aftermarket parts there is a time and place for it. However best practice will always be to NEVER send cares to other shops for work to reduce cost to the used car department. Never forget our purpose is always the customer and how to best care for them. After all without them everyone is unemployed.

This month I want to share a few processes dealerships some do that removes the chance to gain new car sales through the service department. Don't worry it's never too late to change and grow!!

Did You Buy It Here?

Conference Call program